Our Reviews
Cynthia C|2023 Chevrolet 1500 Silverado
Confirmed Service Customer
2/13/2025
As always, Pat Munson did a fantastic job on my truck.
2/14/2025
Cynthia, thanks for highlighting some of our staff who helped make this such a great experience! We are always more than happy to assist you if anything else comes up. Take care!
OKEMOS, MI
Cristiane P|2019 GMC Acadia
Confirmed Service Customer
3/6/2025
It was okay.
3/7/2025
Cristiane, thank you for taking the time to leave us your feedback. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (517) 349-8300.
HASLETT, MI
William F|2023 Chevrolet Traverse
Confirmed Service Customer
3/20/2025
Service was easy to schedule and done on time
3/21/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Graff Chevrolet-Okemos, INC. and we hope to see you again soon!
EAST LANSING, MI
Carol W|2024 Chevrolet Equinox
Confirmed Service Customer
3/24/2025
I had a 8 am appointment and the oil change and related checking was done quickly and I was on way 8:30 am wow great, fast service.
3/25/2025
Carol, it is great to hear everything was done quickly and to your satisfaction! Thank you again for leaving us this response!
HASLETT, MI
Margene B|2025 Chevrolet Trax
Confirmed Service Customer
6/9/2025
First. Oil change at your dealership— Appointment at 2pm arrived at 1:50– told the person at the first desk that this was my first oil change on my new Trax he instructed me to go to the end of bay—sit there for until 2:10 while employees stood around the desks and as far as we could see were just joking with eachother-I finally asked an employee(who happened to be walking by for help)—- also when I purchased the Trax I paid for the rain shield for the windshield —when they said the Trax was done I asked them if they had applied the rain shield - said I needed to tell the tec I had that before my oil change—it seems to me - your employee should ask the customer not the other way around—it was raining when we left and I noticed the rain did NOT bead up and clear off like it did when I first purchased the Trax—NOT a good job!!!—so to summarize I waited past my appointment time + waited twice and still did NOT get everything done as I expected!!
6/10/2025
Margene, we regret to hear that you had this experience with us. We would like the opportunity to make this up to you. Please contact our manager at (517) 349-8300 so we can make your experience a positive one.
ONONDAGA, MI
Chey B|2025 Chevrolet Trailblazer
Confirmed Service Customer
2/19/2025
Brett in sales at Graff was extremely diligent in my buyback process with GM. He did all the footwork he could to make sure I got in a vehicle I wanted after submitting my trailblazer for buyback under lemon law. I appreciate everything he did, and it was an excellent experience with customer service at Graff Chevrolet.
2/20/2025
Thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
PERRY, MI
Kathy F|2022 Chevrolet Traverse
Confirmed Service Customer
2/22/2025
Prompt, friendly.
2/24/2025
Kathy, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
HOLT, MI
Alan P|2019 Chevrolet Malibu
Confirmed Service Customer
3/11/2025
As always, I was very impressed with the professional and competent work. For me, it was a very good experience. I'm always very happy with how timely and efficient the experience I have with Graff.
3/13/2025
Alan, it is great to hear everything was done quickly and to your satisfaction! We look forward to your next visit! Take care!
OKEMOS, MI
Robert S|2014 Chevrolet Traverse
Confirmed Service Customer
6/11/2025
Efficient service. Comfortable waiting room. Pleasant checkout.
6/12/2025
We want all our clients to have a comfortable and stress-free experience with us! We hope to see you soon!
HASLETT, MI
Joanne R|2015 Chevrolet Trax
Confirmed Service Customer
6/13/2025
Same day service to replace battery Quick friendly professional
6/16/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
EAST LANSING, MI
Joel M|2023 Chevrolet Equinox
Confirmed Service Customer
6/18/2025
I had excellent service. They called me to let me know what was needed and once approved, it was a timely fix.
6/19/2025
Joel, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!
OKEMOS, MI
Tobin W|2015 GMC Canyon
Confirmed Service Customer
6/18/2025
They were fast and explained the whole process from start to finish. Very satisfied.
6/19/2025
Tobin, it is great to hear everything was done quickly and to your satisfaction! We sincerely value your business and look forward to your next visit!
WILLIAMSTON, MI
Sergio P|1999 Chevrolet Corvette
Confirmed Service Customer
6/20/2025
We had an unfortunate experience and Thomas made it right, we are loyal customers for years and the outcome was satisfied for ys
6/23/2025
Sergio, your satisfaction is important to us, so we want to sincerely thank you for choosing Graff Chevrolet-Okemos, INC. and we hope to see you again soon!
LANSING, MI
Kathy G|2022 Chevrolet 1500 Silverado
Confirmed Service Customer
6/9/2025
Helpful staff and work done on time!
6/10/2025
Kathy, we appreciate you taking the time to leave us this feedback. We sincerely value your business and look forward to your next visit!
WILLIAMSTON, MI
James G|2015 Chevrolet Malibu
Confirmed Service Customer
6/9/2025
Had a scheduled appointment. Arrived 15 minutes early. Was greeted by very polite service team. One person inserted a carpet protector as I explained reason for my visit to another. Waited in very well laid out, clean waiting area. While in there, witnessed all customers also in waiting room being treated very good by service advisors. Whether it was to let them know their vehicle was ready or to give an explanation of findings, all customers were treated with respect. My wait time was shorter than I expected. Was explained the work performed on my vehicle and if I had any questions. I was totally happy with my experience at Graff Chevrolet of Okemos. Enjoyed my time there. Was treated great and it was great seeing others treated the same way. One big family at Graff Chevrolet of Okemos.
6/10/2025
James, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
EAST LANSING, MI
Christine D|2025 Chevrolet Equinox EV
Confirmed Service Customer
6/14/2025
There is acknowledgment as soon as you walk in the door. Three different people asked if they could help me. Russell was very effective in helping me choose the right car, as I am someone that has a difficult time making decisions. And….he found ‘my car’! I absolutely LOVE it!
6/16/2025
Christine, your satisfaction is important to us, so we want to sincerely thank you for choosing Graff Chevrolet-Okemos, INC. - Service and we hope to see you again soon!
HASLETT, MI
Thomas P|2017 Chevrolet Impala
Confirmed Service Customer
6/19/2025
Went in for normal maintenance Tom in service was great to work with Robert was my mechanic very courteous and thoughtful and knowledgeable totally satisfied
6/20/2025
Thomas, we're glad to hear you found our staff was so knowledgeable and helpful! We are always more than happy to assist you if anything else comes up. Take care!
PERRY, MI
Robert H|2025 Chevrolet Equinox
Confirmed Service Customer
6/20/2025
Another successful oil change at Graff Chevrolet, Okemos.
6/23/2025
Robert, we always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
LANSING, MI
Joseph V|2024 Chevrolet Colorado
Confirmed Service Customer
6/23/2025
Graff assisted in my being able to use my GM discount on the purchase of the repair/service parts. They were quick in getting my vehicle scheduled for service and arranged for transportation to and from the dealership both days (drop off and pick up).
6/24/2025
Joseph, we're glad everything was completed quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
OKEMOS, MI
Carol W|2024 Chevrolet Equinox
Confirmed Service Customer
6/25/2025
As always , you can depend on Graff doing a great job. Our car was repaired at Graff Collision and It looks as good as new after a minor accident. Thanks again for always being so dependable. Carol & Debbie Welzel
6/26/2025
Carol, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Graff Chevrolet-Okemos, INC.. If you have any further questions, please don't hesitate to reach out!
HASLETT, MI
Marilyn B|2019 Chevrolet Equinox
Confirmed Service Customer
6/25/2025
Professional staff and arm greetings. Especially happy to have my regular service advisor Brian back.
6/26/2025
Marilyn, thank you for your kind review; we are happy to pass along your comments to the team here at Graff Chevrolet-Okemos, INC.! Until the next time we meet, take care!
OKEMOS, MI
Mary B|2021 Chevrolet Trax
Confirmed Service Customer
6/25/2025
It was easy to schedule my appointment online. As usual everyone at the dealership was pleasant and helpful. The waiting area is pleasant and we appreciate the popcorn and beverages available!
6/26/2025
Mary, it's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
PERRY, MI
James M|2023 Chevrolet Corvette
Confirmed Service Customer
6/25/2025
Excellent service. Gave clear and informative answers to questions regarding what was to be done and how to correct the problem. Have purchased several vehicles from this dealership and have been completely satisfied with all aspects, purchase, service and friendly personnel.
6/26/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Graff Chevrolet-Okemos, INC. and we hope to see you again soon!
BATH, MI
Ari A|2022 Chevrolet Express
Confirmed Service Customer
6/26/2025
A top-notch team that's friendly, efficient, and does great work.
6/27/2025
Our staff is committed to providing each of our clients with the best automotive experience! Thanks again for taking the time to leave us this information about your recent visit. Take care!
OKEMOS, MI
Catherine W|2016 Chevrolet Malibu
Confirmed Service Customer
6/26/2025
Had to have a issue known by GM fixed for a second time. I believe a reputable company stands behind its actions. For GM to knowingly have a defect in their vehicles that it has not resolved since they became aware of it, and then to not cover the cost of repairing the issue when it arises is not a company I can trust to provide a safe and reliable vehicle. As far as Graff goes, your policy of charging a "diagnostic" charge of $159.95 each for two issues with my vehicle and then to not remove those charges when I had the $392 repair and the $845.53 repair done at Graff is deplorable. I could understand charging it if I had gotten the diagnosis and then taken my car somewhere else to have the repair done, but not when you are also charging for the repair. Yes, you can publish my response, but somehow I don't think you will.
6/27/2025
Catherine, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (517) 349-8300 to discuss your concerns, as your satisfaction is of utmost importance to us.
EAST LANSING, MI
James A|2023 Chevrolet Silverado 1500
Confirmed Service Customer
6/21/2025
Very pleasant and professional. Love that service area and lounge are clean.
6/23/2025
James, we are very happy we could provide you with a positive experience! We look forward to your next visit! Take care!
WILLIAMSTON, MI
Susan H|2021 Chevrolet Equinox
Confirmed Service Customer
6/25/2025
Real smooth and fast
6/26/2025
Susan, we're glad everything was completed quickly and to your satisfaction! We hope to see you soon!
LESLIE, MI
Ronald M|2019 Chevrolet Impala
Confirmed Service Customer
6/25/2025
Fast, courteous service along with a comfortable lounge. The turn around time for my oil change was pretty quick. Thanks Graff!
6/26/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.
WILLIAMSTON, MI
Mark S|2023 Chevrolet Colorado
Confirmed Service Customer
6/26/2025
In and out and great job as always
6/27/2025
Mark, we are very happy to have provided you with such a positive experience! Thank you for choosing Graff Chevrolet-Okemos, INC. - Service and we hope to see you again.
HOLT, MI
Joseph O|2025 GMC Sierra 2500 HD
Confirmed Service Customer
6/27/2025
The dealership was able to look for the problem but was unable to fix it
6/29/2025
Joseph, we regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (517) 349-8300 when you have a chance. Thank you, and we look forward to hearing from you.
PERRY, MI
Kevin B|2012 Chevrolet Impala
Confirmed Service Customer
6/27/2025
Extraordinary customer service
6/29/2025
Kevin, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!
EAST LANSING, MI
Julie S|2025 Chevrolet Equinox
Confirmed Service Customer
6/27/2025
They had me come in for a re-call replacement part. Was in and out within an hour. Fast and efficient.
6/30/2025
Julie, we're glad everything was completed quickly and to your satisfaction! We sincerely value your business and look forward to your next visit!
OKEMOS, MI
Michael P|2023 Chevrolet Silverado 2500 HD
Confirmed Service Customer
6/28/2025
I came to have my AC fixed and it still doesn’t work. It doesn’t work unless the truck is moving 40 mph or more. I did pay for the repair, but I still have the problem. Someone (not my service advisor) from service also called and recommended new brakes and rotors— but my brake pads are at 50% life. Do you always replace brakes at 50%? The rotors seem okay. I did not get a service video, either which I usually do. It always feels like you are pushing service items at Graff to generate more revenue.
6/30/2025
We are disappointed to hear that you did not have a more positive experience with us at Graff Chevrolet-Okemos, INC.. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (517) 349-8300 so we can work towards a resolution.
LESLIE, MI
Stephen K|2016 Chevrolet Colorado
Confirmed Service Customer
6/27/2025
Everyone is friendly and helpful. I have been bringing my truck for oil changes and service for years. I will continue to come back because they are good at what they do
6/29/2025
Stephen! We're so happy we were able to help you out! We sincerely value your business and look forward to your next visit!
OKEMOS, MI
Laura S|2022 Chevrolet Blazer
Confirmed Service Customer
7/1/2025
Greg Jenca - has made me a satisfied customer for 25 years! The first 20 years I lived next door to Shaheen in Lansing and I would drive to Okemos because of Greg. Please see note there were plenty of vehicles purchased during that time. Leaded forever and when I was ready to commit to keeping vehicle. Greg knew what I wanted and made it easy to commit to a forever vehicle. Thank you Greg for your outstanding customer service!
7/2/2025
Thank you for your kind review; we are happy to pass along your comments to the team here at Graff Chevrolet-Okemos, INC.! Please don't hesitate to reach out if there's anything additional we can do for you.
HASLETT, MI
William P|2019 Chevrolet Equinox
Confirmed Service Customer
7/1/2025
It was very fast. I made may appointment and i think I was out of there within 30 minutes.
7/2/2025
William, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help!
MASON, MI
Wanda D|2022 Chevrolet Equinox
Confirmed Service Customer
7/7/2025
Zero extra wait time. Fast, friendly service.
7/8/2025
Wanda, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
LANSING, MI
Thomas A|2022 Chevrolet 1500 Silverado
Confirmed Service Customer
7/9/2025
Love Graff!!!!!
7/10/2025
Thomas, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
HASLETT, MI
Lorin Y|2024 Chevrolet Equinox
Confirmed Service Customer
7/14/2025
Graff Chevrolet's service department runs like a fine-tuned Corvette! My service was done in half the time I expected, and the value of what I was charged was right in line with what it cost to do it elsewhere.
7/15/2025
Lorin, it's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
EAST LANSING, MI
Kerry D|2024 Chevrolet Tahoe
Confirmed Service Customer
7/14/2025
As always, my experience working with Chris Tobias was amazing! I cannot say enough wonderful things about him and the way he treats his customers. I have referred friends to Graff/Okemos for service because of him.
7/15/2025
Kerry, thank you for your kind review; we are happy to pass along your comments to Chris here at Graff Chevrolet-Okemos, INC.! If you have any further questions, please don't hesitate to reach out!
OWOSSO, MI
Brian V|2017 GMC 2500HD Sierra
Confirmed Service Customer
6/28/2025
People and techs are amazing
6/30/2025
Brian, we are very happy we could provide you with a positive experience! We can't wait to see you again, have a great day.
MASON, MI
James F|2022 Chevrolet 1500 Silverado
Confirmed Service Customer
6/30/2025
Service went fine-no issues.
7/1/2025
James, your satisfaction is important to us, so we want to sincerely thank you for choosing Graff Chevrolet-Okemos, INC. and we hope to see you again soon!
OKEMOS, MI
Marla C|2017 Chevrolet Equinox
Confirmed Service Customer
7/1/2025
They looked into a warranty on the wipe blade transmission - and it was covered! Great people and great service!
7/3/2025
Marla, we are delighted to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
EAST LANSING, MI
Michael P|2023 Chevrolet Silverado 1500
Confirmed Service Customer
7/1/2025
Great service like always! We have bought our last 4 cars through Graff mainly because of the outstanding service department we trust!
7/4/2025
Michael, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
LANSING, MI
John H|2025 Chevrolet Silverado 1500
Confirmed Service Customer
7/2/2025
It was Quick and Easy. As it should be. Everyone I talked with was very Pleasant.
7/5/2025
John, we're glad to hear you found our staff was so knowledgeable and helpful! Thank you again for choosing Graff Chevrolet-Okemos, INC. and we hope to see you again.
FENTON, MI
Ashlea F|2015 Chevrolet Sonic
Confirmed Service Customer
7/11/2025
It was a great experience, the gentleman that helped me kept me updated through the whole process both in cost changes and status. I appreciated working with him.
7/14/2025
Ashlea, thanks for your praise and kind comments about our team. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
HASLETT, MI
Helen C|2019 GMC Terrain
Confirmed Service Customer
7/17/2025
The compressor was replaced but the battery had an issue which Ms. Jenn failed to followup on. As a result, the car would not start the next day. AAA replaced the battery st considerable expense and inconvenience to us. And yet she was interested in selling new tires or an oil change! Unsatisfactory customer service!!!
7/20/2025
Helen, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (517) 349-8300 to discuss your concerns, as your satisfaction is of utmost importance to us.
EAST LANSING, MI
Thomas S|2025 Chevrolet Trax
Confirmed Service Customer
7/18/2025
Always receive efficient and thorough service
7/20/2025
Thomas, we appreciate your positive review about your recent experience with us! Please don't hesitate to reach out to us if there's anything more we can do!
HASLETT, MI
John M|2016 Chevrolet Traverse
Confirmed Service Customer
7/14/2025
Had air bag recall done was there 20 minutes
7/15/2025
John, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
FOWLERVILLE, MI
Matthew D|2014 Chevrolet Traverse
Confirmed Service Customer
7/15/2025
Service tech is the reason I go here. Jeremy takes care of my needs a person with a large family it helps to have him assist in an auto needs we have.
7/16/2025
Matthew, we're happy you found our staff to be so supportive during your experience here at Graff Chevrolet-Okemos, INC.. Feel free to reach out to us if you need anything. Have a wonderful day.
OKEMOS, MI
Kenneth B|2026 Chevrolet Equinox
Confirmed Service Customer
7/17/2025
I needed the ordered trailer hitch and wiring package installed. The hitch was i stalled and there is no problem. The wiring harness, for which I waited 6 weeks for the dealer to obtain, does not work properly. After two additional trips to the service department on consecutive days I have been told the wrong wiring harness was installed. The correct harness is on backorder with no shipment date. And the incorrect harness blew a fuse in the car. The service person, Jeremy, and the parts person, Don, were professional and helpful. Still, I will have no trailer wiring for the foreseeable future.
7/18/2025
Kenneth, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (517) 349-8300 to discuss your concerns, as your satisfaction is of utmost importance to us.
HASLETT, MI
Keith B|2026 Chevrolet Equinox
Confirmed Sales Customer
7/17/2025
Salesperson, Steve Lampman, was very professional and knowledgeable and., moreover, was very helpful during the entire sale process.
Steven Lampman
7/20/2025
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!
HASLETT, MI
Ingrid Y|2019 Chevrolet Malibu
Confirmed Service Customer
7/18/2025
Friendly, competent, knowledgeable about what is required, definitely listens to customer. Seating area is always neat, clean, comfortable and coffee is readily available. Sounds ridiculous however, I don't ever dread coming here for service. Thanks to all the people there at Graff Chevrolet Okemos.
7/21/2025
Thank you for taking the time to leave us feedback about your experience with us. If you'd be willing to provide more feedback, please reach out to us at (517) 349-8300 so we can assist you further.
WILLIAMSTON, MI
Mary V|2024 Chevrolet Blazer
Confirmed Service Customer
7/18/2025
My chevy blazer needed a front end alignment. I called and got it in the next day. Work was done on time and staff was very nice.
7/21/2025
Mary, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
HASLETT, MI
Neil S|2025 Chevrolet Traverse
Confirmed Sales Customer
7/20/2025
Wyatt Earp is always AWESOME to work with. He cares about his customers. We will be returning to Graff of Okemos for sure.
Wm Wyatt Earp
7/22/2025
Neil, thank you for your kind review; we are happy to pass along your comments to the team here at Graff Chevrolet-Okemos, INC.! We sincerely value your business and look forward to your next visit!
MASON, MI
Jeff N|2022 Chevrolet Corvette
Confirmed Service Customer
7/21/2025
Great Work Jeremy S. Thanks for all you do for Retractable Solutions, Inc.
7/22/2025
Jeff, your satisfaction is important to us, so we want to sincerely thank you for choosing Graff Chevrolet-Okemos, INC. and we hope to see you again soon!
LANSING, MI
Jeffrey T|2019 Chevrolet Equinox
Confirmed Service Customer
7/24/2025
Brian V is an excellent service advisor. I completely trust his judgement over the past 10 years!
7/25/2025
Jeffrey, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
EAST LANSING, MI
Edward M|2007 Chevrolet Cobalt
Confirmed Service Customer
7/25/2025
Everyone was friendly and professiona
7/27/2025
Edward, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!
OKEMOS, MI
Nancy M|2023 Chevrolet Equinox
Confirmed Service Customer
7/28/2025
Everything was fine
7/29/2025
Nancy, your satisfaction is important to us, so we want to sincerely thank you for choosing Graff Chevrolet-Okemos, INC. and we hope to see you again soon!
HOWELL, MI
Robert S|2025 Chevrolet Colorado
Confirmed Service Customer
7/29/2025
I always appreciate the service and staff at Graff Chevy. As a customer, you are treated like you are a special guest there. They go out of their way to make sure you have received the help you were looking for and always do it with a smile.
7/30/2025
Robert, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
GRFAND LEDGE, MI
John L|2014 Chevrolet Impala
Confirmed Service Customer
7/29/2025
I purchased this vehicle at Graff 12 years ago, next month. Other than tires, Graff Service is the only place it was serviced. Exceptional work!
7/31/2025
John, your satisfaction is important to us, so we want to sincerely thank you for choosing Graff Chevrolet-Okemos, INC. and we hope to see you again soon!
MASON, MI
Theresa M|2023 Chevrolet Silverado 1500
Confirmed Service Customer
7/30/2025
Always friendly great service
7/31/2025
Theresa, we are very happy to have provided you with such a positive experience! Thank you again for choosing Graff Chevrolet-Okemos, INC. - Service and we hope to see you again.
WILLIAMSTON, MI
Kevin B|2015 Chevrolet Tahoe
Confirmed Service Customer
7/30/2025
Extraordinary customer service!
8/1/2025
Kevin, your satisfaction is important to us, so we want to sincerely thank you for choosing Graff Chevrolet-Okemos, INC. - Service and we hope to see you again soon!
EAST LANSING, MI
Richard A|2021 Chevrolet Equinox
Confirmed Service Customer
7/18/2025
Love the fact you can get on line and get an appointment. Everyone is friendly and helpful.
7/21/2025
Richard, It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
CHIPPEWA LAKE, MI
Bruce G|2025 Chevrolet Trax
Confirmed Service Customer
7/21/2025
A+ service
7/22/2025
Bruce, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!
LANSING, MI
Wallace M|2023 Chevrolet Equinox
Confirmed Service Customer
7/25/2025
Routine service for oil change and tire rotation done timely
7/25/2025
Wallace, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!
OKEMOS, MI
Kenneth H|2025 Chevrolet Trax
Confirmed Sales Customer
7/28/2025
Our salesperson, Steve Lampman, was great to work with. Very kind, friendly, knowledgeable and honest. I would highly recommend others to work with him and, in fact, already have.
Steven Lampman
7/29/2025
Kenneth, thank you for your kind review; we are happy to pass along your comments to the team here at Graff Chevrolet-Okemos, INC.! Thanks again for the recommendation, and have an amazing day!
LANSING, MI
Robert S|2026 Chevrolet Trailblazer
Confirmed Sales Customer
7/28/2025
Came in for service great experience! Looked at new Trailblazer and bought from top notch salesman
Steven Lampman
7/29/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Graff Chevrolet-Okemos, INC. and we hope to see you again soon!
LANSING, MI
Anthony D|2025 Chevrolet Silverado 1500
Confirmed Service Customer
7/29/2025
As always, white glove and outstanding service! Thank you to the entire Graff Chevy - Okemos Team!
7/30/2025
Anthony, thank you for choosing Graff Chevrolet-Okemos, INC. as your first choice for all your automotive needs! We are always more than happy to assist you if anything else comes up. Take care!
DEWITT, MI
Nancy H|2020 Chevrolet Equinox
Confirmed Service Customer
7/29/2025
very thorough and fast service
7/30/2025
Nancy, it is great to hear everything was done quickly and to your satisfaction! Thank you again for choosing Graff Chevrolet-Okemos, INC. and we hope to see you again.
LAINGSBURG, MI
David B|2024 Chevrolet Silverado 2500 HD
Confirmed Service Customer
7/30/2025
Thanks for getting me in right away - I thought you had a fast oil change like they do in Durand or at Shaheen's.
7/31/2025
David, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
BATH, MI
Cynthia C|2023 Chevrolet Silverado 1500
Confirmed Service Customer
7/31/2025
I was taken at my appointment time with a quick turnaround and no hard sell to add services.
8/3/2025
Cynthia, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
OKEMOS, MI
Valerie H|2021 Chevrolet Blazer
Confirmed Service Customer
8/1/2025
As always my experience was great. The engine light came on the day two days before my husband was due to go in for a heart procedure. Needless to say this was a very stressful situation but Graff was able to get the car in and fixed in time for the procedure. You have no idea what a relief that was. My sincere thanks to the Graff team.
8/3/2025
Valerie, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
OKEMOS, MI
Maryann M|2023 Chevrolet Traverse
Confirmed Service Customer
8/2/2025
Service is always great they make you feel like home
8/4/2025
Maryann, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!
WILLIAMSTON, MI
Becky B|2023 Chevrolet Blazer
Confirmed Service Customer
8/2/2025
Repair was completed on time.
8/4/2025
Becky, it is great to hear everything was done quickly and to your satisfaction! We look forward to your next visit! Take care!
MASON, MI
Kimberly D|2024 Chevrolet Colorado
Confirmed Service Customer
8/4/2025
Friendly and efficient service
8/5/2025
Kimberly, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
OKEMOS, MI
Otis B|2026 Chevrolet Traverse
Confirmed Sales Customer
8/5/2025
Everyone was professional and walked me through the process explaining options without trying to convince me to purchase products I did not want or need.
Gregory Jenca
8/6/2025
Our staff is committed to providing each of our clients with the best automotive experience! We hope to see you soon!
LIVONIA, MI
David M|2025 Chevrolet Trax
Confirmed Service Customer
8/5/2025
Very helpful in resolving our mechanical problems and providing a loaner car.
8/6/2025
David, thank you so much for your positive comments about Graff Chevrolet-Okemos, INC.! Please don't hesitate to reach out if there's anything additional we can do for you.
ST PETERSBURG, FL
Abby S|2025 Chevrolet Equinox
Confirmed Service Customer
8/5/2025
Excellent service
8/6/2025
Abby, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!
OKEMOS, MI
Kim J|2022 Chevrolet Equinox
Confirmed Service Customer
8/11/2025
Nice atmosphere in the waiting area. Everyone was very nice. Service was done in a timely manner. Thank you
8/13/2025
We are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
OKEMOS, MI
David F|2018 Chevrolet Equinox
Confirmed Service Customer
8/11/2025
Friendly family that makes care repair and maintenance fun.
8/13/2025
We are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
HOLT, MI
Gerald T|2026 Chevrolet Equinox
Confirmed Service Customer
7/31/2025
No parts to repair no time line for parts. No loaner car .got a new car so I wouldn't have any problems. Should have kept my old one.
8/3/2025
Gerald, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (517) 349-8300 to discuss your concerns, as your satisfaction is of utmost importance to us. We hope to hear from you. Take care!
PERRY, MI
Andrea K|2015 Chevrolet Equinox
Confirmed Service Customer
8/4/2025
Friendly, professional, and timely
8/6/2025
Andrea, your satisfaction is important to us, so we want to sincerely thank you for choosing Graff Chevrolet-Okemos, INC. and we hope to see you again soon!
DEWITT, MI
Adam M|2024 Chevrolet Silverado 2500 HD
Confirmed Service Customer
8/4/2025
Only issue. Wish I could book my appointment on the my Chevy app at your site
8/6/2025
Adam, we appreciate you taking the time to leave us this feedback. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (517) 349-8300.
WILLIAMSTON, MI
Monty S|2022 Chevrolet Trailblazer
Confirmed Service Customer
8/5/2025
Service by Bryce was outstanding. Help by Dan and Tara was commendable.
8/6/2025
Monty, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
BATH, MI
Robert H|2025 Chevrolet Equinox
Confirmed Service Customer
8/8/2025
Regular service plus alignment. In and out quicker than I figured. Still the best dealership I've found.
8/11/2025
Robert, it is great to hear everything was done quickly and to your satisfaction! We sincerely value your business and look forward to your next visit!
LANSING, MI
Steve M|2024 GMC Sierra 1500
Confirmed Service Customer
8/9/2025
Great service, Friendly staff, perfect truck returned.
8/12/2025
Steve, thank you for your kind review; we are happy to pass along your comments to the team here at Graff Chevrolet-Okemos, INC. - Service! We look forward to your next visit! Take care!
EAST LANSING, MI
David P|2020 Chevrolet Equinox
Confirmed Service Customer
8/9/2025
I had my oil changed.
8/12/2025
David, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!
OKEMOS, MI
Teri R|2020 GMC Canyon
Confirmed Service Customer
8/9/2025
I love the 2 year oil change and tire rotation package I received when I purchased my truck! Thank you.
8/12/2025
Teri, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.
DIMONDALE, MI
Jordan V|2025 Chevrolet Trax
Confirmed Sales Customer
8/12/2025
Staff, especially Russel, was extremely flexible, helpful, and easy to work with. They found me my dream car on short notice!
Russel Smith
8/14/2025
Thanks for highlighting some of our staff who helped make this such a great experience! If you have any further questions, please give us a call. We're always happy to help!
HOUSTON, TX
Philip T|2013 Chevrolet Traverse
Confirmed Service Customer
8/11/2025
Always pleasant and professional
8/13/2025
Philip, we appreciate your positive review of your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
OKEMOS, MI
Brenda G|2023 Chevrolet Trailblazer
Confirmed Service Customer
8/11/2025
Always friendly, on time, and reliable.
8/13/2025
Brenda, thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
HASLETT, MI
Sheila L|2021 Chevrolet Colorado
Confirmed Service Customer
8/12/2025
I had side steps installed on my Colorado. I first worked with parts to make sure you had them in stock and then set a time to have them installed. Everyone I dealt with was professional, helpful and the whole process was as smooth as it could be. Thank you for that.
8/14/2025
Sheila, we appreciate you taking the time to leave us this feedback. We sincerely value your business and look forward to your next visit!
BATH, MI
Craig K|2025 Chevrolet Colorado
Confirmed Sales Customer
8/12/2025
My sales rep Russel was knowledgeable and responsive. All aspects of the process were detailed and carried out as planned.
Russel Smith
8/14/2025
Craig, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
BIRMINGHAM, MI
Debra K|2021 Chevrolet Traverse
Confirmed Service Customer
8/14/2025
they were fast, thorough and communicated progress on my service well.
8/17/2025
Debra, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!
LANSING, MI
Layna K|2023 Chevrolet Trailblazer
Confirmed Service Customer
8/14/2025
Staff very friendly and helpful
8/17/2025
Layna, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!
PERRY, MI
Lawrence D|2026 Chevrolet Equinox
Confirmed Sales Customer
8/19/2025
Steve was excellent he was kind and knowledgeable about everything thanks steve
Steven Lampman
8/20/2025
Lawrence, thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
PERRINTON, MI
Amber F|2022 Chevrolet Trailblazer
Confirmed Service Customer
8/20/2025
I'm not sure if you rotated my tires or not with the oil change. I got an email it's time to get them rotated but I thought that was supposed to be included with my oil change.
8/21/2025
Amber, we appreciate you taking the time to leave us this feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (517) 349-8300 when you have a chance. Thank you, and we look forward to hearing from you.
HASLETT, MI
Thomas L|2023 Chevrolet Equinox
Confirmed Service Customer
8/13/2025
My appointment was for 11:00, and I was greeted immediately, the order written, and informed the oil change and tire rotation would take approximately one hour. The service was completed in thirty minutes. During that time, I visited briefly with Stephen Lampman, who sold me my Equinox. He took the time to wish me well on an upcoming hip replacement, and I enjoyed a hot cup of tea during my wait. Excellent staff.
8/14/2025
Thomas, thanks for highlighting some of our staff who helped make this such a great experience! We can't wait to see you again, have a great day.
HASLETT, MI
Kurt B|2020 GMC Terrain
Confirmed Service Customer
8/15/2025
Graff Service team is awesome - top notch in the industry
8/17/2025
Kurt, we're happy you found our staff to be so supportive during your experience here at Graff Chevrolet-Okemos, INC.. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
DEWITT, MI
Jacqueline C|2026 Chevrolet Trailblazer
Confirmed Sales Customer
8/20/2025
Listened to what we needed and helped us get it
Steven Lampman
8/21/2025
We appreciate you taking the time to leave us this feedback. We sincerely value your business and look forward to your next visit!
LAINGSBURG, MI
Cathy P|2014 Buick Regal
Confirmed Service Customer
8/20/2025
Had car trouble and called and was made an appointment the very next day and was done by the afternoon. Very accommodating. Thanh’s ti Tom and Jeremy
8/21/2025
We appreciate you taking the time to leave us this feedback. We sincerely value your business and look forward to your next visit!
LANSING, MI
Dana M|2019 Chevrolet Express
Confirmed Service Customer
8/21/2025
Jeremy and Chris were very attentive in service and got my van back to me in a timely manner. You can see the difference in excellence at Graff Okemos. I will be back again.
8/22/2025
Dana, thank you for your kind review; we are happy to pass along your comments to the team here at Graff Chevrolet-Okemos, INC.! We sincerely value your business and look forward to your next visit!
EAST LANSING, MI
Gerald T|2026 Chevrolet Equinox
Confirmed Service Customer
8/21/2025
Everyone was helpful
8/22/2025
Gerald, we really appreciate your positive review! Please let us know if there is anything else we can do for you; we are more than happy to help!
PERRY, MI
William O|2014 Chevrolet Equinox
Confirmed Service Customer
8/21/2025
Good service.
8/22/2025
William, thank you so much for the positive review! Please don't hesitate to reach out if there's anything additional we can do for you.
HASLETT, MI
Cathy I|2017 GMC 1500 Sierra
Confirmed Service Customer
8/21/2025
I was in town (Okemos) visiting my son when my recently replaced (by Bishop GMC in Cheboygan) transmission started giving me trouble. Graff managed to get me right in and Brian was wonderful at keeping me updated, even after hours, as to the progress on repairing my truck. When news came that the new transmission wouldn't come in until late on Friday, Brian arranged a courtesy vehicle for me so that I could get home for the weekend! FAR better service than Bishop!!!!
8/22/2025
Cathy, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
HARBOR SPRINGS, MI
William B|2025 Chevrolet Trax
Confirmed Service Customer
8/20/2025
I was greeted promptly and services were completed in a reasonable amount of time.
8/21/2025
William, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
PERRY, MI
Paul L|2026 Chevrolet Traverse
Confirmed Sales Customer
8/21/2025
I recently purchased a 2026 Traverse and had the pleasure of working with Bruce Gage. From the moment I walked into the dealership, he made the entire process smooth and transparent. He was incredibly knowledgeable, patient with all my questions, and never once made me feel pressured. If you're in the market for a car, I can't recommend Bruce highly enough. Professional, personable, and trustworthy, exactly what you want in a car buying experience!
Bruce Gage
8/22/2025
Paul, we're happy you found our staff to be so supportive during your experience here at Graff Chevrolet-Okemos, INC.. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
LANSING, MI
Holly P|2022 Chevrolet Trailblazer
Confirmed Service Customer
8/21/2025
Good other than they forgot to reset my oil chg light and every time I got in my car it said change oil so I had to drive back over and have it done.
8/22/2025
Holly, we appreciate you taking the time to leave us this feedback. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.
HASLETT, MI
Amanda K|2025 Chevrolet Trax
Confirmed Service Customer
8/22/2025
It was simple and easy. I used my Chevy points. Which paid for my visit. They listened to my concerns and gave me the information I needed.
8/24/2025
Amanda, we are very happy to have provided you with such a positive experience! We hope to see you soon!
OKEMOS, MI
Kevin D|2020 Chevrolet Trax
Confirmed Service Customer
8/23/2025
So great at providing great service and communication on what to expect and concerns. They are terrific and I recommend Graff to my friends all the time.
8/25/2025
Kevin, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
MASON, MI
Amanda G|2025 Chevrolet Equinox
Confirmed Service Customer
8/26/2025
The experience was great at Graff in Okemos for my oil change
8/27/2025
Amanda, thanks for highlighting some of our staff who helped make this such a great experience! We look forward to your next visit! Take care!
WILLIAMSTON, MI
Carol W|2024 Chevrolet Equinox
Confirmed Service Customer
8/26/2025
Everything went well. The service was excellent and didn’t take long at all. Highly recommend!
8/27/2025
It is great to hear everything was done quickly and to your satisfaction! Thank you for the recommendation, and have an amazing day!
HASLETT, MI
James W|2025 Chevrolet Equinox
Confirmed Service Customer
8/21/2025
Staff very thorough
8/22/2025
James, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
LANSING, MI
Mark B|2020 Chevrolet Suburban
Confirmed Service Customer
8/21/2025
Brian went above and beyond my expectations. I purchased my vehicle along with an extended warranty from Graff Chevrolet. When I had an issue with my vehicle, Brian spent hours on the phone with the warranty company to check if my repairs were covered. The warranty company honored the repairs and Graff was able to get my car back on the road. Thank you Graff and Brian for going the extra mile, my family is happy to have our vehicle back and running!
8/24/2025
Mark, thank you for your kind review; we are happy to pass along your comments to the team here at Graff Chevrolet-Okemos, INC.! We are always more than happy to assist you if anything else comes up. Take care!
SAINT JOHNS, MI
Helen H|2018 Chevrolet Volt
Confirmed Service Customer
8/22/2025
The service department Advsor, Jeremy was terrific. Shuttle driver Bill was great to chat with. We needed to replace our 4 tires on our 2018, and the price was reasonable and all work was completed on that day
8/25/2025
Thank you so much for your positive comments about Graff Chevrolet-Okemos, INC.! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
WILLIAMSTON, MI
Rene H|2019 GMC 3500HD Sierra
Confirmed Service Customer
8/27/2025
Professional
8/27/2025
Rene, we are very happy to have provided you with such a positive experience! We hope to see you soon!
DEWITT, MI
Kenneth S|2018 Chevrolet Colorado
Confirmed Service Customer
8/27/2025
Always helpful ,quality work and timely
8/28/2025
Kenneth, it is great to hear everything was done quickly and to your satisfaction! If you have any further questions, please give us a call. We're always happy to help!
SOUTH BRANCH, MI
Jeffrey T|2017 Chevrolet Traverse
Confirmed Service Customer
8/30/2025
Brian V is an excellent service advisor
9/1/2025
Jeffrey, thanks for highlighting some of our staff who helped make this such a great experience! Thank you again for choosing Graff Chevrolet-Okemos, INC. and we hope to see you again.
EAST LANSING, MI
Lana T|2020 Chevrolet Trax
Confirmed Service Customer
8/30/2025
I have no comment right now, sorry
9/2/2025
Lana, we regret to hear that you had this experience with us. Please contact us at (517) 349-8300 when you have an opportunity, and we will be more than happy to try and turn your experience around.
LANSING, MI
Patricia C|2026 Chevrolet Equinox
Confirmed Sales Customer
8/31/2025
Greg, our sales person, was extremely knowledgeable, helpful, and kept me informed on every step of the purchase and delivery process. My vehicle was ordered and Greg kept me up to date on its location throughout its shipment. Greg was recommended to us and I would definitely recommend him to others.
Gregory Jenca
9/2/2025
Patricia, thank you for your kind review; we are happy to pass along your comments to the team here at Graff Chevrolet-Okemos, INC.! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
HASLETT, MI
Diane W|2019 Chevrolet Equinox
Confirmed Service Customer
9/1/2025
Car was fixed and so far working well. I only concern was lack of information about the importance of having good tire balance. I was not aware of that information. I had choices to make that I was not informed about. Will kept me informed of progress. Appreciated.
9/2/2025
Diane, we are glad we could help! We sincerely value your business and look forward to your next visit!
WILLIAMSTON, MI
Steven L|2024 Chevrolet Equinox
Confirmed Service Customer
9/2/2025
Service department is amazing
9/3/2025
Steven, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
EAST LANSING, MI
Robert S|2026 Chevrolet Equinox
Confirmed Sales Customer
9/7/2025
Wyatt is my guy !!
Wm Wyatt Earp
9/8/2025
Robert, thank you for your kind review; we are happy to pass along your comments to the team here at Graff Chevrolet-Okemos, INC.! If you have any further questions, please give us a call. We're always happy to help!
EAST LANSING, MI
Tamra C|2026 Chevrolet Equinox
Confirmed Sales Customer
9/8/2025
Russel and Sam are amazing
Russel Smith
9/8/2025
Tamra, thank you for your kind review; we are happy to pass along your comments to the team here at Graff Chevrolet-Okemos, INC.! If you have any further questions, please give us a call. We're always happy to help!
OKEMOS, MI
Jeffrey D|2024 Chevrolet Colorado
Confirmed Service Customer
9/8/2025
Everyone from the very beginning was very professional.
9/8/2025
Jeffrey, we're happy to hear you had such a positive experience with our team! Until the next time we meet, take care!
LANSING, MI
Michelle M|2015 Chevrolet Colorado
Confirmed Service Customer
9/8/2025
Very quick to get my truck in. Greatly appreciated 😍
MASON, MI
Kimberly O|2020 Chevrolet Blazer
Confirmed Service Customer
9/8/2025
Flawless
9/8/2025
Kimberly, we really appreciate your feedback! Please don't hesitate to reach out to us if there's anything more we can do!
LANSING, MI
Jerry S|2024 Chevrolet Equinox
Confirmed Service Customer
9/10/2025
Friendly and very helpful staff, comfortable waiting area. That’s why I keep coming back.
9/10/2025
Jerry, we are very happy we could provide you with a positive experience! We sincerely value your business and look forward to your next visit!
DEWITT, MI
Thomas A|2025 Chevrolet Traverse
Confirmed Service Customer
9/10/2025
Love Graff!!!!
9/10/2025
Your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out if there's anything additional we can do for you.
HASLETT, MI
Joseph D|2024 Chevrolet Silverado 2500 HD
Confirmed Service Customer
9/11/2025
fantastic experience as always the people at Graff always treat you like your family and they always deliver top-notch service you can trust
9/12/2025
Joseph, our staff is committed to providing each of our clients with the best automotive experience! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
WEBBERVILLE, MI
Marla C|2017 Chevrolet Equinox
Confirmed Service Customer
8/29/2025
Great job and so friendly - thank you!
9/1/2025
Marla, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
EAST LANSING, MI
Gregory K|2019 Chevrolet Malibu
Confirmed Service Customer
8/29/2025
Quick and easy
9/1/2025
Gregory, it is great to hear everything was done quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
EAST LANSING, MI
Steve V|2016 Chevrolet Sonic
Confirmed Service Customer
9/1/2025
My oil change was completed in about a half hour for a reasonable price.
9/2/2025
Steve, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!
OKEMOS, MI
Scott R|2024 Chevrolet Colorado
Confirmed Service Customer
9/2/2025
I appreciated Will and everyone at the body shop getting my '24 Colorado back to me. He communicated throughout the process and was very helpful, keeping me informed and now I have my truck back in like-new condition.
9/3/2025
Scott, thank you for your kind review; we are happy to pass along your comments to the team here at Graff Chevrolet-Okemos, INC.! If you have any further questions, please give us a call. We're always happy to help!
MASON, MI
Jeffrey L|2024 Chevrolet Traverse
Confirmed Service Customer
9/9/2025
Took it to you bc just over yr old vehicle w 25,000 miles had a brake warning. Was told it needed all new brake pads and rotors not covered by warranty at approximately $780. Obviously shocked. Took it to another GM dealer and said it’s a sensor issue. Brake pads only 50% worn and rotors fine. Brake pads will need to be replaced w the sensors all under warranty. No cost to us. Extremely disappointed, and sadly don’t think we could ever use or recommend Graff again
9/10/2025
Jeffrey, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We would like the opportunity to address your concerns. Please reach out to us directly at (517) 349-8300 when you have a chance. Thank you, and we look forward to hearing from you.
WILLIAMSTON, MI
James M|2019 Chevrolet Blazer
Confirmed Service Customer
9/11/2025
Great customer service by Chris Tobias
9/14/2025
James, we're happy you found our staff to be so supportive during your experience here at Graff Chevrolet-Okemos, INC.. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
HASLETT, MI
Wallie S|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
9/11/2025
nice job
9/15/2025
Wallie, your satisfaction is important to us, so we want to sincerely thank you for choosing Graff Chevrolet-Okemos, INC. - Service and we hope to see you again soon!
LAINGSBURG, MI
Ronald T|2023 Chevrolet Equinox
Confirmed Service Customer
9/15/2025
Jenn was super nice and very helpful thank you
9/16/2025
We're happy you found our staff to be so supportive during your experience here at Graff Chevrolet-Okemos, INC. - Service. Please let us know if there is anything else we can do for you; we are more than happy to help!
HOLT, MI
Bruce F|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
9/12/2025
I get my tires rotated with every oil change. My tires were not inflated to the correct tire pressure despite the service order stating that was done. Graff used to be the gold standard of service but seems to be consistently slipping over the past year.
9/15/2025
Bruce, we appreciate you taking the time to leave us this feedback. Please contact us at (517) 349-8300 when you have an opportunity, and we will be more than happy to try and turn your experience around.
OKEMOS, MI
Debra B|2025 Chevrolet Trax
Confirmed Service Customer
9/16/2025
every thing went well
9/17/2025
Debra, we are glad we could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
LANSING, MI
David H|2021 Chevrolet Traverse
Confirmed Service Customer
9/17/2025
Helpful
9/17/2025
David, we are glad we could help! If you have any further questions, please give us a call. We're always happy to help!
DEWITT, MI
Tom M|2003 Chevrolet TrailBlazer
Confirmed Service Customer
9/17/2025
I find Brian knowledgeable, honest, and affable.
9/17/2025
Tom, we're glad to hear you found our staff was so knowledgeable and helpful! Please let us know if there is anything else we can do for you; we are more than happy to help!
OKEMOS, MI
Marilyn M|2020 Chevrolet Equinox
Confirmed Service Customer
9/18/2025
As always, the Graff Service Staff, is friendly, informative, professional - I have never had a complaint about the service I receive at Graff.
9/19/2025
We're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
HASLETT, MI
Patricia A|2026 Chevrolet Traverse
Confirmed Sales Customer
9/18/2025
Everything was great but could use some improvement in the length of time it takes process all the paperwork. I have been to other dealers in the past and the paperwork has been handled in an hour or less. When I buy from Graff, it takes nearly twice that amount of time. That has been my one complaint since I began doing business with Graff. I think you could use more support staff to "close the deals".
Wm Wyatt Earp
9/19/2025
Patricia, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
WILLIAMSTON, MI
Charles W|2023 Chevrolet Blazer
Confirmed Service Customer
9/19/2025
Fixed the problem the first time.
9/22/2025
Charles, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!
WILLIAMSTON, MI
Jason R|2026 Chevrolet Equinox
Confirmed Sales Customer
9/19/2025
Graff epitomizes care, friendliness, and professionalism.
Wm Wyatt Earp
9/22/2025
Jason, thank you for your kind review; we are happy to pass along your comments to the team here at Graff Chevrolet-Okemos, INC.! We sincerely value your business and look forward to your next visit!
DANSVILLE, MI
Rickie D|2025 Chevrolet Trax
Confirmed Sales Customer
9/17/2025
Good selection of cars. Wonderful, friendly folks. Our salesman, Steve, was very knowledgable and listened to what we wanted. Sam also was great to talk with. We will definitely talk highly of your dealership to our friends and family.
Steven Lampman
9/17/2025
Thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
WILLIAMSTON, MI
Peter P|2023 Chevrolet Tahoe
Confirmed Service Customer
9/18/2025
The price I was charged was MORE than the price listed on your site. Didn’t notice till I got home
9/19/2025
Peter, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
OKEMOS, MI
Donna D|2018 GMC Acadia
Confirmed Service Customer
9/18/2025
From the moment I got there till the moment I picked my car up Jenn was wonderful to work with! The only complaint I had is the video that the technician sent me was very hard to hear what he was saying with all the background noise so I had to call Jenn to explain to me what was going to be done to my car. She was happy to work with me through that!
9/19/2025
We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
MORRICE, MI
Laura V|2017 Chevrolet Trax
Confirmed Service Customer
9/18/2025
Great job from “Brian” in service area.. got me in very quickly and even had my car washed for me. Graff is the only place I have my car serviced at.
LANSING, MI
Kenneth W|2026 Chevrolet Equinox
Confirmed Sales Customer
9/19/2025
Greg Jenca was so helpful and stayed late
Gregory Jenca
9/21/2025
Kenneth, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.
WILLIAMSTON, MI
Scott C|2026 Chevrolet Silverado 2500 HD
Confirmed Sales Customer
9/23/2025
Very good, Bruce Gage is a great asset to the company
Bruce Gage
9/24/2025
Scott, thanks for highlighting some of our staff who helped make this such a great experience! If you have any further questions, please give us a call. We're always happy to help!
BATH, MI
Neil S|2023 GMC Sierra 3500 HD
Confirmed Service Customer
9/24/2025
Great
9/24/2025
We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
MASON, MI
Shereen T|2015 Chevrolet Equinox
Confirmed Service Customer
9/25/2025
Easy to schedule, courteous staff, and professional, high-quality services.
9/28/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
OKEMOS, MI
Eddie H|2025 Chevrolet Trax
Confirmed Service Customer
9/20/2025
Got my vehicle in March. At that time first oil change is free when I was checking out the time limit had. Expired in August. She had to talk to the sales person to get it cleared up
9/22/2025
Eddie, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
BATH, MI
Patricia T|2022 Chevrolet Blazer
Confirmed Service Customer
9/22/2025
Arrived before appointment time was taken right in. Done quickly.
9/22/2025
Patricia, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
WEBBERVILLE, MI
Timothy J|2025 Chevrolet Trax
Confirmed Sales Customer
9/22/2025
Bruce did great, he was able to beat the previous price I was offered at another dealership which was really important for me as a new car wasn’t in the plans this year. We also were able to get everything resolved same day as I had very limited time that week.
Bruce Gage
9/22/2025
Timothy, we're happy you found our staff to be so supportive during your experience here at Graff Chevrolet-Okemos, INC.. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
LANSING, MI
Mary W|2026 Chevrolet Traverse
Confirmed Sales Customer
9/25/2025
Steve Lampman was very helpful!
Steven Lampman
9/26/2025
We are glad we could help! We hope to see you soon!
DEWITT, MI
Troy V|2025 Chevrolet Tahoe
Confirmed Service Customer
9/26/2025
The Service advisor was extremely polite. My concerns were handled quickly and professionally. The service department is the cleanest in the area!
9/29/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!
DEWITT, MI
Alison V|2019 Chevrolet Equinox
Confirmed Service Customer
9/28/2025
Friendly, helpful and take good care of my car.
9/30/2025
Alison, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
EAST LANSING, MI
Molly S|2026 Chevrolet Traverse
Confirmed Sales Customer
9/28/2025
Always a friendly environment. Love the atmosphere there.
Bruce Gage
9/25/2025
Molly, thank you so much for your positive comments about Graff Chevrolet-Okemos, INC.! Please let us know if there is anything else we can do for you; we are more than happy to help!
EATON RAPIDS, MI
Mary Ann M|2023 Chevrolet Blazer
Confirmed Service Customer
10/6/2025
Always friendly and quick service
10/8/2025
We're glad everything was completed quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
WILLIAMSTON, MI
Florencia L|2025 Chevrolet Trax
Confirmed Sales Customer
9/25/2025
Wyatt answered all our questions regarding the car, very friendly and takes his time to show us how the car works
Wm Wyatt Earp
9/28/2025
Florencia, thanks for highlighting our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
EAST LANSING, MI
Francis M|2026 Chevrolet Colorado
Confirmed Sales Customer
9/28/2025
Steve L was great about assessing the options I was looking for on a new Colorado and provided various vehicles, appreciated the communications from him
Steven Lampman
9/30/2025
Francis, we're happy you found our staff to be so supportive during your experience here at Graff Chevrolet-Okemos, INC.. Please let us know if there is anything else we can do for you; we are more than happy to help!
HOLLAND, MI
Jeffrey R|2025 Chevrolet Silverado 1500
Confirmed Sales Customer
9/29/2025
Greg is the man!
Gregory Jenca
9/30/2025
Jeffrey, thank you for your kind review; we are happy to pass along your comments to Greg here at Graff Chevrolet-Okemos, INC.! We sincerely value your business and look forward to your next visit!
OKEMOS, MI
Erin G|2018 Chevrolet Equinox
Confirmed Service Customer
10/3/2025
N/A
10/6/2025
Erin, thank you for the wonderful star rating! If there is anything else that we may do for you, please do not hesitate to reach out!
EAST LANSING, MI
Ronald F|2024 Chevrolet Blazer
Confirmed Service Customer
10/6/2025
Secured appointment for a possible issue causing noise in the interior of my car. Took it in and they identified multiple issues with my car that had only 7500 miles on it. Parts were order and car was fixed as promised.
10/7/2025
Ronald, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
HASLETT, MI
Renee A|2021 Chevrolet Equinox
Confirmed Service Customer
10/8/2025
I asked to have hubcaps check because they were rattling and to have them discarded if they couldn't be fixed. They were removed and put in my vehicle. Also, at checkout I wasn't given a copy of my service report or a receipt for my payment.
10/10/2025
Renee, thank you for taking the time to leave us feedback about your experience with us. If you'd be willing to provide more feedback, please reach out to us at (517) 349-8300 so we can assist you further.
HASTINGS, MI
Robert B|2022 Chevrolet Corvette
Confirmed Service Customer
10/8/2025
I have a long history of great service at Graff Chevrolet. Chris in the service department has been an outstanding member of their team.
10/10/2025
Robert, we're happy you found our staff to be so supportive during your experience here at Graff Chevrolet-Okemos, INC.. Please don't hesitate to reach out if there's anything additional we can do for you.
OKEMOS, MI
June K|2020 Chevrolet Trax
Confirmed Service Customer
10/8/2025
Came in for air in my tire but needed to schedule oil change. They said they can do it now, not busy. 20 min. I had food in the car. It took 45 and they found other things wrong. Guy was reluctant to give me copies of the work and estimates of work needed.
10/10/2025
June, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (517) 349-8300 to discuss your concerns, as your satisfaction is of utmost importance to us.
WILLIAMSTON, MI
Tom W|2020 Chevrolet Equinox
Confirmed Service Customer
10/6/2025
Timely, courteous, and a good experience.
10/8/2025
Tom, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!
OKEMOS, MI
James M|2019 Chevrolet Blazer
Confirmed Service Customer
10/6/2025
Huge thanks to Chris for great communication as soon as I called about the vehicle’s issue. I was very impressed with his response and professionalism.
10/7/2025
James, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!
HASLETT, MI
Kristina L|2026 Chevrolet Trax
Confirmed Sales Customer
10/9/2025
Russ was amazing. Had our requested car waiting for us to test drive, grabbed another one for us to try as well and made the entire process quick and easy.
Russel Smith
10/10/2025
Kristina, we're happy to hear you had such a positive experience with our team! We sincerely value your business and look forward to your next visit!
PERRY, MI
Marc G|2026 Chevrolet Trailblazer
Confirmed Sales Customer
10/9/2025
Everything was great!
Bruce Gage
10/11/2025
Marc, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
SOUTH LYON, MI
Roger S|2026 Chevrolet Colorado
Confirmed Sales Customer
10/9/2025
Our salesperson Wyatt Earp made the purchase very easy. He patiently explained everything from the buying process to how all the new gadgets worked in our new vehicle. Thank you!
Wm Wyatt Earp
10/11/2025
Roger, thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
HOLT, MI
Ann B|2026 Chevrolet Trailblazer
Confirmed Sales Customer
10/13/2025
Steve Lampman was great to work with. Every person I interacted with was friendly n courteous
Steven Lampman
10/14/2025
We're happy you found our staff to be so supportive during your experience here at Graff Chevrolet-Okemos, INC. Please don't hesitate to reach out if there's anything additional we can do for you.
LANSING, MI
Denise M|2022 Chevrolet Equinox
Confirmed Service Customer
10/14/2025
Great, thank you
10/15/2025
Denise, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
STOCKBRIDGE, MI
Charles D|2013 Chevrolet Cruze
Confirmed Service Customer
10/14/2025
Great
10/15/2025
Charles, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
HOLT, MI
Jason A|2024 Chevrolet Traverse
Confirmed Service Customer
10/14/2025
I always trust Graff for service on all of my vehicles - always great experiences.
10/15/2025
Jason, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
OKEMOS, MI
Diana S|2019 Chevrolet Corvette
Confirmed Service Customer
10/16/2025
I took my 2019 Corvette in for 2 reasons. First to determine the cause of the "brakes worn" indicator light that had been coming on every 8 miles for years. Mileage when this problem started was under 9500 - when first delivered to Graff over 16,000 miles. After 3 other dealers (in 2 states) and a total of over 10 total unsuccessful visits for repair had all failed, I drove the car from Charleston SC (over 900 miles) in hopes that Graff could solve the problem as I had heard some good reviews from Corvette friends. Gordy and Jenn worked extensively to get the problem resolved over the course of several weeks and I am truly grateful to each of them for their persistence and dedication.. The second reason I took the car to Graff was I had hit a break in intestate pavement and damaged the wheels and tires while driving to the Lansing area. After several weeks of my working on and investigating that problem, Graff Chevy found the tires had ruptured at the bead and tire replacement ultimately revealed that wheels were cracked and damaged. New wheels were ordered from Graff through Chris Tobias, and the replacement tires were swapped out onto the new wheels after 2 months. Finally, the tires were able to hold air pressure. Chris also assisted in me getting rewards for the new wheel purchase and in applying some of the repair cost on the brake warning light issue to my GM Rewards. In my opinion, Chris went above and beyond. From mid-April through the end of September, my car was a regular fixture in the service area, but I am so grateful that I can now successfully say that the trip back to Charleston SC was without brake warning light issues and without low tire pressure warnings. I am now looking forward to the drive back to the Lansing/Okemos area with no recurring warnings. Great job all the way around. My next Corvette will be ordered from Graff.
10/19/2025
We're so happy we were able to help you out! If you have any further questions, please give us a call. We're always happy to help!
OKEMOS, MI
Kurt B|2017 Chevrolet Cruze
Confirmed Service Customer
10/16/2025
The Graff Service team is the best in the business - from the initial scheduling of a service appointment, to the quality work and the clear communication in the delivery - everything there is top notch.
10/19/2025
Kurt, thanks for your praise and kind comments about our team. If you have any further questions, please give us a call. We're always happy to help!
DEWITT, MI
Kurt K|2022 Chevrolet Colorado
Confirmed Service Customer
10/16/2025
Jeremy Seguin makes it so easy to get our vehicles serviced. And it is always reasonably priced.
10/19/2025
Kurt, we are glad we could help. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
EAST LANSING, MI
Edward K|2025 Chevrolet Equinox
Confirmed Sales Customer
10/16/2025
I had a great experience. It was my first time at Graff but I felt comfortable the entire time. I thought I received a fair deal from individuals who were professional, knowledgable, personable, and transparent. I would/will definitely recommend Graff to others.
Dana Mirate
10/19/2025
Edward, thanks! We always want to hear back from our clients and we're glad you had such a great experience with us! Thanks again for the recommendation, and have an amazing day!
HASLETT, MI
Daniel C|2024 Chevrolet Silverado 1500
Confirmed Service Customer
10/10/2025
Brian and crew are awesome. Love coming to Graff Chevrolet!!
10/12/2025
We're happy you found our staff to be so supportive during your experience here at Graff Chevrolet-Okemos, INC.. Please let us know if there is anything else we can do for you; we are more than happy to help!
OKEMOS, MI
Steven L|2025 Chevrolet Equinox EV
Confirmed Service Customer
10/10/2025
Fine, staff was friendly
10/12/2025
Steven, we're happy you found our staff to be so supportive during your experience here at Graff Chevrolet-Okemos, INC.. We look forward to your next visit! Take care!
LANSING, MI
Layna K|2023 Chevrolet Trailblazer
Confirmed Service Customer
10/11/2025
Staff friendly and explains everything very well
10/13/2025
Thanks! We always want to hear back from our clients, and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!
PERRY, MI
Karissa T|2026 Chevrolet Trailblazer
Confirmed Sales Customer
10/14/2025
Russ is always a pleasure to work with. I’m happy to know he’s my salesman.
Russel Smith
10/15/2025
Karissa, we are so happy to read such a great review about Graff Chevrolet-Okemos, INC. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
BATH, MI
Melissa U|2024 Chevrolet Blazer EV
Confirmed Service Customer
10/14/2025
It was a good experience overall. I made an appointment, dropped off my car, and later received a call letting me know they didn’t have the part in stock. I’m still waiting, but mistakes happen. The staff here are always friendly and professional, and that’s something I truly appreciate.
10/15/2025
Melissa, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
OKEMOS, MI
Lynnae J|2023 Chevrolet Traverse
Confirmed Service Customer
10/17/2025
Had no issues
10/19/2025
Lynnae, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
HASLETT, MI
Jonathan H|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
10/17/2025
Thank you for the flexibility in scheduling my appointment and service was quick.
10/19/2025
Jonathan, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
LANSING, MI
Darlene I|2025 Chevrolet Equinox
Confirmed Service Customer
10/17/2025
Great confidence they evaluated problems
10/19/2025
Darlene, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
OKEMOS, MI
Joseph D|2024 Chevrolet Silverado 2500 HD
Confirmed Service Customer
10/17/2025
As far as I'm concerned, there is no better dealership for service and for sales. I can't say enough good things about these folks. They always treat you like your family.
10/20/2025
Joseph, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
WEBBERVILLE, MI
Ann R|2025 Chevrolet Trax
Confirmed Sales Customer
10/20/2025
Assistance from Greg J with my lease exchange was awesome as usual!
Gregory Jenca
10/21/2025
Thank you for your kind review; we are happy to pass along your comments to the team here at Graff Chevrolet-Okemos, INC.! We sincerely value your business and look forward to your next visit!
LANSING, MI
Kenneth L|2018 Chevrolet Equinox
Confirmed Service Customer
10/20/2025
Fast efficient service! Got my Equinox fixed up real good!
10/21/2025
Kenneth, we're glad everything was completed quickly and to your satisfaction! We sincerely value your business and look forward to your next visit!
LANSING, MI
Kim V|2026 Chevrolet Traverse
Confirmed Sales Customer
10/20/2025
Dana Mirate was very nice and knowledgeable.
Dana Mirate
10/21/2025
Thank you for your kind review; we are happy to pass along your comments to the team here at Graff Chevrolet-Okemos, INC.! We look forward to your next visit! Take care!
EAST LANSING, MI
Lynn H|2023 Chevrolet Suburban
Confirmed Service Customer
10/21/2025
fast oil change done properly
10/21/2025
Lynn, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
GRAND BLANC, MI
Bruce G|2025 Chevrolet Trax
Confirmed Service Customer
10/22/2025
Service department is nothing but world class.
10/22/2025
We are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
LANSING, MI
Raymond W|2024 Chevrolet Blazer
Confirmed Service Customer
10/22/2025
Superior service. Done in 30 minutes. Brian is polite and businesslike. Always a pleasure
10/24/2025
Raymond, we're glad everything was completed quickly and to your satisfaction! We hope to be of service to you again in the future. Best wishes, Graff Chevrolet-Okemos, INC.
OKEMOS, MI
Robert S|2023 GMC Sierra 3500 HD
Confirmed Service Customer
10/23/2025
Always great, fast, friendly service.
10/25/2025
Robert, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
DEWITT, MI
Krishna K|2018 Chevrolet Malibu
Confirmed Service Customer
10/24/2025
very good and professional
10/26/2025
Krishna, we really appreciate your positive review! Please don't hesitate to reach out if there's anything additional we can do for you.
OKEMOS, MI
Victor L|2017 Chevrolet Bolt EV
Confirmed Service Customer
10/24/2025
Good communication. Courtesy ride back was appreciated. Friendly staff. Appreciate the video review sent. Could have reviewed the final invoice item by item for completeness as opposed to handing me the complete invoice package for me to go over.
10/26/2025
We appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.
EAST LANSING, MI
David Z|2019 Chevrolet Equinox
Confirmed Service Customer
10/18/2025
Brian did a great job handling the service on our 2019 Equinox! Thank you!
10/20/2025
David, we're happy you found our staff to be so supportive during your experience here at Graff Chevrolet-Okemos, INC.. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
OKEMOS, MI
Matthew C|2025 Chevrolet Blazer EV
Confirmed Sales Customer
10/22/2025
Was great to work a deal over the phone with Mark and Greg. A+ by getting picked up at the airport and brought to the store. Mark and Sam were ready with paperwork as Greg walked me through our first EV and making the 987 mile drive back home. Well worth the flight and drive home they are awesome un every way. Could never see myself in a ev but where we live this makes perfect sense. Happy southern customer
Gregory Jenca
10/23/2025
Matthew, we want all our clients to have a comfortable and stress-free experience with us! We hope to be of service to you again in the future. Best wishes, Graff Chevrolet-Okemos, INC.
DAPHNE, AL
Linda P|2017 Chevrolet Traverse
Confirmed Service Customer
10/22/2025
Steve Lampman is the best!! He always goes above & beyond for us every time we buy/lease a vehicle from him!! Love our New Traverse, this is our second one we’ve owned!
10/23/2025
We're pleased to know we have been able to exceed your expectations and really help you out! We hope to be of service to you again in the future. Best wishes, Graff Chevrolet-Okemos, INC. - Service
WILLIAMSTON, MI
Ronald M|2019 Chevrolet Impala
Confirmed Service Customer
10/24/2025
My wife's Impala needed a battery after failing to start two days in a row. The service department was able to get me in immediately and returned the car in the same day. Brian Vandenakker in the Service Department is always a pleasure to work with and Paige Hanford cashiered us out with a pleasant smile. What more could you ask for in a dealership!
10/26/2025
We're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
WILLIAMSTON, MI
Sten S|2024 GMC Sierra 1500
Confirmed Service Customer
10/27/2025
Always great service!
10/27/2025
Sten, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.
OKEMOS, MI
Vicki M|2017 Chevrolet Equinox
Confirmed Service Customer
10/27/2025
My experience at Graff Chevrolet is always positive! The staff is very knowledgeable and efficient! The service is excellent.
10/28/2025
Vicki, we're glad to hear you found our staff was so knowledgeable and helpful! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
OKEMOS, MI
Leann B|2026 Chevrolet Equinox
Confirmed Sales Customer
10/29/2025
I came in to trade in my vehicle for something smaller that would fit my needs at this time. The sales rep explained everything about my trade in & the features of a new smaller vehicle. I was completely sold on the whole process.
Dana Mirate
10/30/2025
Leann, our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! Thank you, and have a fantastic day!
EAST LANSING, MI
Clark B|2023 Chevrolet Camaro
Confirmed Service Customer
10/25/2025
I didn’t have popcorn this time.
10/27/2025
Clark, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
EAST LANSING, MI
Daniel B|2011 Chevrolet Cruze
Confirmed Service Customer
10/27/2025
Bruce Gage was excellent to work with!
10/28/2025
Daniel, thank you for your kind review; we are happy to pass along your comments to the team here at Graff Chevrolet-Okemos, INC.! We sincerely value your business and look forward to your next visit!
EAST LANSING, MI
Wayne W|2016 Chevrolet Equinox
Confirmed Service Customer
10/28/2025
All the people are so friendly
10/29/2025
Thanks! We always want to hear back from our clients, and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!
WILLIAMSTON, MI
David W|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
10/31/2025
Great people and service
11/3/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Graff Chevrolet-Okemos, INC. and we hope to see you again soon!
LANSING, MI
Bradley B|2018 Buick Cascada
Confirmed Service Customer
10/31/2025
Everyone was friendly and upfront. Did not try to sell me anything. Great!
10/31/2025
Bradley, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
HASLETT, MI
Mary D|2020 Chevrolet Traverse
Confirmed Service Customer
11/2/2025
Very good
11/3/2025
Mary, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day!
LANSING, MI
Greg W|2022 Chevrolet Equinox
Confirmed Service Customer
11/3/2025
Outstanding service, as always!
11/3/2025
Our staff is committed to providing each of our clients with the best automotive experience! We hope to see you soon!
WILLIAMSTON, MI
Jerry K|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
11/3/2025
I have purchased 18 new pickups since 1981. 3 fords and 15 Chevrolets. I have bought 5 trucks from Russ Smith. Russ is professional and courteous. He does not always get my business but I return to him because he makes sure I am seen.😀 I have experience with over 20 sales people and Russ is at the top of the list. Graff Chevrolet knows this. I will be back in 3 years to price number 19.😊 Sincerely, Jerry Krummrey Nutritionist
Russel Smith
11/3/2025
Thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
MASON, MI
John M|2026 Chevrolet Colorado
Confirmed Sales Customer
11/4/2025
Our experience was excellent! Wyatt was very patient with us and answered our questions directly and thoroughly. He took the time to shows us several different types of vehicles and listened to our needs and wants. I was not expecting to purchase but did so with confidence and satisfaction.
Wm Wyatt Earp
11/5/2025
John, thank you for your kind review; we are happy to pass along your comments to the team here at Graff Chevrolet-Okemos, INC.! We sincerely value your business and look forward to your next visit!
HASLETT, MI
Minde P|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
10/29/2025
Like the texting so it’s in writing. Like the video too. Quick service, thank you. Only annoyance is that the “change air filter” light was still on when I picked it up. Another mechanic had to come back out to reset it.
10/30/2025
Minde, we really appreciate your feedback! Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.
OKEMOS, MI
Cynthia/robert C|2020 Chevrolet Trax
Confirmed Service Customer
10/30/2025
Did exactly what I wanted done in a timely manner.
11/2/2025
We appreciate your positive review about your recent experience with us! We hope to see you soon!
OKEMOS, MI
Rebecca M|2022 Chevrolet Equinox
Confirmed Service Customer
10/30/2025
Greeted as soon as I got there for service. Took me in early. Service people were all very friendly and knowledgeable. I will definitely return to Graff in Okemos for my next car.
11/2/2025
Rebecca, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
MASON, MI
Keith B|2026 Chevrolet Equinox
Confirmed Service Customer
10/31/2025
Wry profession and helpful
10/31/2025
We appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
HASLETT, MI
Ron P|2024 Chevrolet Traverse
Confirmed Service Customer
10/31/2025
Polite and friendly.
11/3/2025
Ron, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
LANSING, MI
Eugene K|2022 GMC Terrain
Confirmed Service Customer
10/31/2025
Fast easy service. I was surprised that they got it done so quickly - under an hour.
11/3/2025
Eugene, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
EAST LANSING, MI
Ann F|2025 Chevrolet Trax
Confirmed Sales Customer
11/5/2025
Dana was friendly and provided excellent customer service.
Dana Mirate
11/5/2025
Thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business and look forward to your next visit!
DEWITT, MI
Dennis R|2017 Chevrolet 1500 Silverado
Confirmed Service Customer
11/5/2025
I happy
11/6/2025
Dennis, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.
MASON, MI
Gregory W|2019 Chevrolet Traverse
Confirmed Service Customer
11/5/2025
I don't think I should have had to pay for fixing the known shifting problem, that I brought up in previous service appointments, but otherwise, I was very satisfied with this service.
11/6/2025
Gregory, we appreciate you taking the time to leave us this feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (517) 349-8300 when you have a chance. Thank you, and we look forward to hearing from you.
HASLETT, MI
Matthew K|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
11/4/2025
Overall it was a pleasant experience. We were happy with the courteousness and knowledge of the salesman . It wasn’t a stressful experience, and we were done with the purchase in a lot less time than we were anticipating. I would recommend Graff Okemos and Russel Smith to everyone .
Russel Smith
11/5/2025
Matthew, we're glad to hear you found our staff was so knowledgeable and helpful! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
CLIO, MI
Hector A|2025 Chevrolet Silverado 1500
Confirmed Service Customer
11/5/2025
Excellent service as usual.
11/6/2025
Hector, we're glad you had such a wonderful experience with us! If you have any further questions, please give us a call. We're always happy to help!
OKEMOS, MI
Jeffrey T|2015 Chevrolet Impala
Confirmed Service Customer
11/6/2025
Lots of work needed to be done and I appreciated the good service !!
11/7/2025
Jeffrey, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Thank you again for choosing Graff Chevrolet-Okemos, INC. - Service and we hope to see you again.
EAST LANSING, MI
Sheila L|2021 Chevrolet Colorado
Confirmed Service Customer
11/12/2025
It was easy to schedule, the lounge was nice (although I would recommend keeping the volume on the TV off - there were several people in the lounge and everyone agreed it was annoying so we turned the TV off) and staff were helpful, professional and friendly. I have experienced this each time I've come in and do appreciate it.
11/13/2025
Sheila, thank you for your kind review; we are happy to pass along your comments to the team here at Graff Chevrolet-Okemos, INC. - Service! We are always more than happy to assist you if anything else comes up. Take care!
BATH, MI
Hannah T|2023 Buick Envision
Confirmed Service Customer
11/12/2025
The past 2 times I have bought a card and every time it has gone super smoothly. And everyone has been so helpful and nice.
11/13/2025
Hannah, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
SPRINGPORT, MI
Curt S|2022 Chevrolet Colorado
Confirmed Service Customer
11/14/2025
I specified I wanted just an oil change, and not to rotate my tires. After driving home and looking at my tires, they were definitely rotated.
11/17/2025
Curt, thank you for taking the time to leave us feedback about your experience with us. If you'd be willing to provide more feedback, please reach out to us at (517) 349-8300 so we can assist you further.
DANSVILLE, MI
Rodney R|2024 Chevrolet Silverado 1500
Confirmed Service Customer
11/14/2025
Team members are always friendly and want to be sure the customer is taken care of.
11/17/2025
Rodney, we're happy you found our staff to be so supportive during your experience here at Graff Chevrolet-Okemos, INC.. Thank you again for leaving us this response!
DANSVILLE, MI
Steven L|2025 Chevrolet Trax
Confirmed Service Customer
11/5/2025
Service is great!
11/6/2025
Steven, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!
EAST LANSING, MI
Rickey M|2025 Chevrolet Blazer
Confirmed Service Customer
11/6/2025
Awesome customer service!! All service personal made me feel I was their top priority.
11/7/2025
Rickey, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!
OKEMOS, MI
Susan M|2017 Chevrolet Equinox
Confirmed Service Customer
11/7/2025
As always , courteous, friendly, respectful and timely service provided.
11/9/2025
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to your next visit! Take care!
LANSING, MI
Megan W|2022 Chevrolet Blazer
Confirmed Service Customer
11/8/2025
Upfront about cost, willing to work with me, overall great experience! And I’ve always had great customer service!
11/10/2025
Megan, we are delighted to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
LESLIE, MI
William F|2026 Chevrolet Suburban
Confirmed Sales Customer
11/10/2025
Russell Smith worked hard to find us a replacement vehicle.
Russel Smith
11/11/2025
William, thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
BATH, MI
Janice M|2021 Buick Encore GX
Confirmed Service Customer
11/12/2025
Polite, on time, great work.
11/13/2025
Janice, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
OKEMOS, MI
Jeffrey W|2024 Chevrolet Traverse
Confirmed Service Customer
11/14/2025
Service was performed promptly and service rep helped me us my GM points as payment
11/16/2025
Jeffrey, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
WILLIAMSTON, MI
James R|2025 Chevrolet Traverse
Confirmed Service Customer
11/15/2025
We had enough points to get a free oil change, which was very helpful.
11/17/2025
James, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
WEBBERVILLE, MI
Glenn F|2023 Chevrolet Bolt EUV
Confirmed Service Customer
11/15/2025
Service took almost two hours for a tire rotation service for my Bolt when I had an appointment. The car wasn't even washed or fully charged for all the time I spent waiting for service that should have taken less than an hour. Definitely not worth the time.
11/17/2025
Glenn, thank you for reaching out to us. We regret to hear about the situation you have described. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (517) 349-8300.
DEWITT, MI
Susan J|2021 Chevrolet Blazer
Confirmed Service Customer
11/17/2025
Everyone was very nice, always professional, and respectful. I still have no idea why it took so long to fix my car, but it all worked out okay.
11/18/2025
Susan, we're happy to hear you had such a positive experience with our team! We sincerely value your business and look forward to your next visit!
DIMONDALE, MI
Joseph D|2025 Chevrolet Silverado 2500 HD
Confirmed Service Customer
11/19/2025
How to have an exhaust part replaced under warranty and took my truck in and they had it done in four hours and had me back on the road just like always great service from a Fantastic group of people
11/23/2025
We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
WEBBERVILLE, MI
Anthony D|2025 Chevrolet Silverado 1500
Confirmed Service Customer
11/21/2025
As always, timely, accurate professional service.
11/23/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help!
DEWITT, MI
Michael K|2026 Chevrolet Equinox
Confirmed Sales Customer
11/22/2025
Experience was great. I would recommend everyone to go to Graff and see Russel. Russel made us feel comfortable, kept us informed through out the process and helped us find the best deal.
Russel Smith
11/24/2025
Michael, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
BATH, MI
Cheryl B|2025 Chevrolet Trax
Confirmed Sales Customer
11/24/2025
Steve lLampman was very knowledgeable. It was a very nice experience
Steven Lampman
11/24/2025
Cheryl, we're glad to hear you found our staff was so knowledgeable and helpful! Feel free to reach out to us if you need anything. Have a wonderful day.
PERRINTON, MI
James W|2016 Chevrolet Cruze Ltd
Confirmed Service Customer
11/26/2025
I originally came in for an oil change and replacement of two air pressure sensors. While inspecting my vehicle, a leak was found involving the oil pan and timing cover. I had also reported that the engine was sounding rough with a knocking sound. The tech who did the inspection also took the time to investigate this and found the issue. The repairs ran quite a bit longer than expected and I was given a discount on my total repair, which was very much appreciated! I will continue going to Graff Chevrolet in Okemos because of their transparency and great customer service!
11/27/2025
James, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
DEWITT, MI
Jayasimha Rayalu D|2011 Chevrolet Cruze
Confirmed Service Customer
11/26/2025
Unnecessary repairs. Too much labor cost
11/27/2025
Thank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (517) 349-8300 when you have a chance. Thank you, and we look forward to hearing from you.
EAST LANSING, MI
Robert N|2025 Chevrolet Blazer
Confirmed Service Customer
11/17/2025
Easy to make appointment and fast service.
11/18/2025
Robert, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
EAST LANSING, MI
Stephen M|2012 Chevrolet Tahoe
Confirmed Service Customer
11/18/2025
I arrived for an oil change, and the vehicle was taken in right away. The wait time was very good. Everything on the vehicle looks good.
11/20/2025
Stephen, thank you so much for your positive comments about Graff Chevrolet-Okemos, INC.! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
WILLIAMSTON, MI
Tara G|2026 Chevrolet Traverse
Confirmed Sales Customer
11/18/2025
Dana was amazing. He was patient and made the experience easy for me. I was on the fence about whether I wanted to swap my vehicle but he made it so easy that it was a no brainer. He also was very respectful and professional. The sales management staff also made the experience better by ensuring that all the details were wrapped up.
Dana Mirate
11/20/2025
We're happy you found our staff to be so supportive during your experience here at Graff Chevrolet-Okemos, INC.. Please let us know if there is anything else we can do for you; we are more than happy to help!
DEWITT, MI
Daniel F|2024 Chevrolet Silverado 1500
Confirmed Service Customer
11/19/2025
Staff member helping me went above and beyond to apply my gm rewards to the oil change making it free.
11/21/2025
Daniel, we're happy you found our staff to be so supportive during your experience here at Graff Chevrolet-Okemos, INC. - Service. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
LANSING, MI
Kathy H|2017 Chevrolet Malibu
Confirmed Service Customer
11/20/2025
Was a smooth process. Had oil changed and tires rotated
11/22/2025
Our staff is committed to providing each of our clients with the best automotive experience! We hope to be of service to you again in the future. Best wishes, Graff Chevrolet-Okemos, INC.
WILLIAMSTON, MI
Michael N|2024 Chevrolet Silverado 2500 HD
Confirmed Service Customer
11/20/2025
The graff staff took such good care of me I felt just like an employee! The service manager invited me in his office and was genuinely interested in my experience.
11/22/2025
Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
DEWITT, MI
Heather F|2026 Chevrolet Tahoe
Confirmed Sales Customer
11/21/2025
Dana was efficient and clear when going over the vehicle and options.
Dana Mirate
11/23/2025
Heather, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
HASLETT, MI
William O|2014 Chevrolet Equinox
Confirmed Service Customer
12/2/2025
Great service.
12/2/2025
We are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!
HASLETT, MI
Susan H|2018 Chevrolet Equinox
Confirmed Service Customer
11/27/2025
My starter died in the middle of traffic and Graff Chevrolet was able to get me back on the road very quickly.
11/27/2025
Susan, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
OKEMOS, MI
Linda R|2024 Chevrolet Traverse Limited
Confirmed Service Customer
11/27/2025
Graff Cgev Okemos, Michigan, the best professional, courtest and fast…
11/28/2025
Linda, thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
LESLIE, MI
Bradley M|2026 Chevrolet Equinox
Confirmed Sales Customer
12/2/2025
From the moment we arrived on the parking lot, through our entire purchase of our new vehicle we were met with exceptional customer service by Russell Smith. He answered all of our many questions and was extremely knowledgeable of our particular car. He exceeded our car buying expectations and turned a nerve-wracking decision into a joyful experience! Way to go!!!
Russel Smith
12/3/2025
Bradley, we're happy you found our staff to be so supportive during your experience here at Graff Chevrolet-Okemos, INC.. Please let us know if there is anything else we can do for you; we are more than happy to help!
BATH, MI
Norm G|2014 Buick Enclave
Confirmed Service Customer
12/2/2025
Al Sanders was extremely helpful in getting my disabled vehicle back on the road in record time.
12/3/2025
Norm, we're glad to hear you found our staff was so knowledgeable and helpful! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Graff Chevrolet-Okemos, INC.!
EAST LANSING, MI
Kathleen L|2026 Chevrolet Trailblazer
Confirmed Sales Customer
12/2/2025
Greg Jenca has served us well for many years, and many leases. Always a good experience.
Gregory Jenca
12/3/2025
Kathleen, thank you so much for your positive comments about Graff Chevrolet-Okemos, INC.! We sincerely value your business and look forward to your next visit!
MANISTEE, MI
Margaret P|2025 Chevrolet Silverado 1500
Confirmed Service Customer
12/4/2025
Took longer than usual.
12/5/2025
Thank you for taking the time to leave us feedback about your experience with us. Please reach out to us at (517) 349-8300 so we may identify ways to improve your experience.
OWOSSO, MI
Molly S|2026 Chevrolet Silverado 1500
Confirmed Service Customer
12/4/2025
Came in for an appointment that could of taken up to 5 hours to get completed and I was out within the hour. Friendly staff and I was very happy.
12/4/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help!
EATON RAPIDS, MI
Carol B|2018 Chevrolet Equinox
Confirmed Service Customer
12/5/2025
I had a dent in my hood from a piece of asphalt that had also taken the paint off in areas. My car is seven years old, and the paint therefore has faded over overtime so I didn’t think Graff would be able to match it. All I can say is WOW, they made my car look like new. I could not be more pleased or impressed. I knew I made the right choice when I chose Graff for my repair.
12/6/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
HOLT, MI
Peter T|2015 GMC Terrain
Confirmed Service Customer
12/3/2025
Well 1st of all the lounge is very nice. But the cost of my repair was shocking. The service man never looked me in the eye. For the price I paid I would expect some basic courtesy. For example, my tires are a little low, could have filled them up. Could have checked the oil etc. I can't argue the Technician''s labor but it seems extreme.
12/3/2025
Peter, thank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (517) 349-8300 when you have a chance. Thank you, and we look forward to hearing from you.
HOLT, MI
Barbara M|2025 Chevrolet Malibu
Confirmed Service Customer
12/5/2025
We took our new Malibu in for a oil change and tire rotation, but we were told that they didn't have the filter for our car? And they would have to go get one ! And there would be no charge, that works for me!! Thanks 👍
12/7/2025
Barbara, thank you; we appreciate your feedback! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
LAINGSBURG, MI
Judy F|2024 Chevrolet Blazer
Confirmed Service Customer
12/6/2025
My experience at Graff Chevrolet was perfect!!!!!
12/7/2025
Judy, we appreciate your positive review about your experience with us! We hope to see you soon!
ALBION, MI
David V|2026 Chevrolet Equinox
Confirmed Sales Customer
12/8/2025
Steve Lampman helped me again with buying a new car. I live in Portland Michigan and would not go anywhere else. Till next time.
Steven Lampman
12/9/2025
David, we are very happy we could provide you with a positive experience! We look forward to your next visit! Take care!
PORTLAND, MI
Kevin B|2015 Chevrolet Tahoe
Confirmed Service Customer
12/8/2025
Extraordinary customer service. I’ve been to dealerships in three states, and Graff provides a high quality experience that’s unmatched.
12/9/2025
Kevin, our staff is committed to providing each of our clients with the best automotive experience! We do hope we can be of assistance in the future. Take care!
EAST LANSING, MI
Victoria C|2026 Chevrolet Equinox
Confirmed Sales Customer
12/9/2025
Nikki answered all my questions and gave us space to make decisions. She was great to work with! Tony made going through financing a breeze.
Nikki Duesbout
12/10/2025
Victoria, we're so happy we were able to help you out! If you have any further questions, please don't hesitate to reach out!
LANSING, MI
Beverly B|2026 Chevrolet Trailblazer
Confirmed Sales Customer
12/10/2025
All staff members were friendly, supportive, respectful and professional. I felt important and valued as both a customer and a person.
Dana Mirate
12/11/2025
Beverly, we're happy you found our staff to be so supportive during your experience here at Graff Chevrolet-Okemos, INC.. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
LANSING, MI
James P|2021 Chevrolet Suburban
Confirmed Service Customer
12/10/2025
Excellent staff. They put all costs up front.
12/11/2025
James, thanks for your praise and kind comments about our team. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
MASON, MI
Barton C|2018 Chevrolet Equinox
Confirmed Service Customer
12/8/2025
Very friendly and helpful service advisor.
12/9/2025
Barton, we're happy you found our staff to be so supportive during your experience here at Graff Chevrolet-Okemos, INC.. Please don't hesitate to reach out if there's anything additional we can do for you.
MASON, MI
Jamie Z|2021 Chevrolet Trailblazer
Confirmed Service Customer
12/9/2025
With persistence, they found the problem and fixed it
12/10/2025
Jamie, we're so happy we were able to help you out! We hope to be of service to you again in the future. Best wishes, Graff Chevrolet-Okemos, INC.
EATON RAPIDS, MI
Margaret T|2025 Chevrolet Trailblazer
Confirmed Service Customer
12/10/2025
The experience was fine
12/10/2025
We are very happy to have provided you with such a positive experience! We hope to see you soon!
EAST LANSING, MI
Stephen D|2026 Chevrolet Equinox
Confirmed Sales Customer
12/15/2025
Greg Jenca worked above and beyond to get us the car we wanted
Gregory Jenca
12/16/2025
Stephen, we are very happy we could provide you with a positive experience! If you have any further questions, please don't hesitate to reach out!
PERRY, MI
James P|2021 Chevrolet Suburban
Confirmed Service Customer
12/16/2025
Great Staff
12/18/2025
James, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.
MASON, MI
Angel R|2026 Chevrolet Traverse
Confirmed Sales Customer
12/17/2025
It was smooth easy Russel was and is an Amazing sales person
Russel Smith
12/18/2025
Angel, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
DEWITT, MI
Timothy N|2021 Chevrolet Blazer
Confirmed Service Customer
12/18/2025
Tom assisted me with a reimbursement payment from General Motors on service work that was performed on my Blazer by Graff Service Department on my Blazer!
12/19/2025
Timothy, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!
WILLIAMSTON, MI
Floyd B|2021 GMC 1500 Sierra
Confirmed Service Customer
12/19/2025
I came in to have my radio updated as I was told was the reason for the blackout screen. Next day I am on the highway and my radio starts to static continually. A few minutes later the screen completely blacks out as before. Prior to that, I have not had any static in my radio at all. The only reason I’m not there because I’m out of town right now with the vehicle.
12/22/2025
Floyd, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (517) 349-8300. We look forward to hearing from you.
SWARTZ CREEK, MI
Jean W|2016 Chevrolet Trax
Confirmed Service Customer
12/11/2025
Service is always great . Brian is always helpful and friendly.
12/12/2025
Jean, Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
HASLETT, MI
Jana M|2024 Chevrolet Traverse
Confirmed Service Customer
12/16/2025
Tom the service manager is simply the best.
12/17/2025
Jana, it's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
HASLETT, MI
Michelle M|2015 Chevrolet Colorado
Confirmed Service Customer
12/17/2025
I was able to get in immediately for an oil change and tire rotation and it was done in 30 minutes
12/18/2025
Michelle, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
MASON, MI
Paul D|2022 Chevrolet Trailblazer
Confirmed Service Customer
12/17/2025
Great customer service.
12/19/2025
Paul, we are very happy to have provided you with such a positive experience! If you're ever in need of more help, please let us know!
OKEMOS, MI
Anne G|2020 Chevrolet Equinox
Confirmed Service Customer
12/18/2025
I drove into the service department and was quickly directed to the service person who explained my service (oil change). I waited for my vehicle which was finished in half an hour. The waiting area was clean and well stocked with snacks and beverages and a variety of seating options.The service person explained what was done and what I might be looking at in the future as my car nears the 50,000 mile mark. He was friendly and helpful.
12/19/2025
Anne, we're happy you found our staff to be so supportive during your experience here at Graff Chevrolet-Okemos, INC.. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
HASLETT, MI
Ryan S|2026 Chevrolet Trax
Confirmed Sales Customer
12/20/2025
My experience was great. Everyone was informative about the vehicle.
Dana Mirate
12/22/2025
Ryan, your satisfaction is our top priority. We hope to see you soon!
OKEMOS, MI
Suzanne H|2026 Chevrolet Tahoe
Confirmed Sales Customer
12/21/2025
Russell made the whole process easy and fun. This was my first new vehicle purchase and everything was seamless. He kept me updated every step of the way and explained all of my new Tahoe’s options and features thoroughly.
Russel Smith
12/22/2025
Congratulations on your new vehicle! Thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business and look forward to your next visit!
WILLIAMSTON, MI
Jeanette T|2026 Chevrolet Equinox
Confirmed Sales Customer
12/22/2025
Sales and Finance staff were very knowledgable, friendly and thoroughly explained the process. Slightly disappointed with detailing prior to delivery as there was dirt on the driver's door in the window controls and handle areas. Also the windshield was not very well cleaned inside and caused glare.
Bruce Gage
12/23/2025
Jeanette, we really appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
LANSING, MI
Louis M|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
12/24/2025
Sales rep was knowledgeable and helpful
Steven Lampman
12/24/2025
We're glad to hear you found our staff was so knowledgeable and helpful! We hope to see you soon!
DANSVILLE, MI
Doug S|2016 GMC 2500HD Sierra
Confirmed Service Customer
12/24/2025
Great job
12/24/2025
We are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!
MASON, MI
Sezgin Y|2026 Chevrolet Equinox
Confirmed Sales Customer
12/25/2025
Greg was wonderful to work with. He never pressured us and made the whole process very easy. We truly appreciate his support. Thank you so much.
Gregory Jenca
12/25/2025
Sezgin, thank you for your kind review; we are happy to pass along your comments to Greg here at Graff Chevrolet-Okemos, INC.! Please let us know if there is anything else we can do for you; we are more than happy to help!
DEWITT, MI
Petra S|2026 Chevrolet Trailblazer
Confirmed Sales Customer
12/31/2025
I had an amazing experience with Graff Chevrolet! They truly went above and beyond to help me find my dream car in the exact color I wanted. The team did everything they could to locate it, and their dedication really showed. Everyone was incredibly friendly, helpful, and patient throughout the entire process, which made what can be a stressful experience feel easy and exciting. Special shout out to Wyatt Earp—he was outstanding to work with and made sure I felt supported every step of the way. I couldn’t be happier and highly recommend Graff Chevrolet to anyone looking for excellent service and a great car-buying experience!
Wm Wyatt Earp
1/1/2026
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
HASLETT, MI
Matthew S|2025 Chevrolet Equinox
Confirmed Service Customer
12/31/2025
The service team at Graff has always taken great care of my vehicles. They are very professional and trustworthy. I would highly recommend them to anyone.
12/31/2025
Matthew, we're happy to hear you had such a positive experience with our team! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!
OKEMOS, MI
Lori G|2014 Chevrolet 1500 Express
Confirmed Service Customer
12/31/2025
Everyone was courteous, professional & thorough.
12/31/2025
Lori, thank you for your kind words and this wonderful review! Please don't hesitate to reach out to us if there's anything more we can do!
OKEMOS, MI
Emily G|2026 Chevrolet Traverse
Confirmed Sales Customer
12/31/2025
Russel was helpful as x always! Will send him any referral and be a returning customer.
Russel Smith
1/1/2026
Emily, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
MASON, MI
Timothy B|2004 Chevrolet Malibu Maxx
Confirmed Service Customer
12/19/2025
Work was well executed. Service rep Brian was great, very responsive. Car came back as promised. Very happy.
12/22/2025
Timothy, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
HASLETT, MI
Kelly H|2023 Chevrolet Trailblazer
Confirmed Service Customer
12/24/2025
I sold my Chevy over a year ago and my e-mail address is still attached to the car even though it has a new owner. I keep getting notices when work is done on the car. I had contacted the dealership about this but It has not been resolved.
12/25/2025
Kelly, thank you for taking the time to leave us feedback about your experience with us. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (517) 349-8300 so we can work towards a resolution.
OKEMOS, MI
Kc D|2026 Chevrolet Equinox
Confirmed Sales Customer
12/26/2025
Nice and friendly staff. Quick and easy purchase
Dana Mirate
12/26/2025
We are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!
LESLIE, MI
Robert H|2025 Chevrolet Equinox
Confirmed Service Customer
12/29/2025
Quickly serviced my vehicle. Everything, almost, done to my satisfaction. The almost part is in regard to check engine codes P04DB and P04FB. Still waiting on a fix.
12/30/2025
Robert, thank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (517) 349-8300 when you have a chance. Thank you, and we look forward to hearing from you.
LANSING, MI
Jesse R|2025 Chevrolet Equinox
Confirmed Service Customer
1/7/2026
Always great people providing great service!
1/8/2026
Jesse, we are glad we could help! We hope to be of service to you again in the future. Best wishes, Graff Chevrolet-Okemos, INC.
WILLIAMSTON, MI
Joanne C|2024 Chevrolet Equinox
Confirmed Service Customer
1/7/2026
Fast, efficient and friendly
1/8/2026
We appreciate you taking the time to leave us this feedback. We look forward to your next visit! Take care!
LANSING, MI
Doris S|2024 Chevrolet Equinox
Confirmed Service Customer
1/8/2026
EVERYTHING WENT SMOOTHLY
1/9/2026
Doris, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.
LANSING, MI
Phyllis M|2021 Buick Encore GX
Confirmed Service Customer
1/8/2026
Great staff, quality service.
1/9/2026
Phyllis, we are so happy to read such a great review about Graff Chevrolet-Okemos, INC.! Thank you, and have a fantastic day!
HASLETT, MI
Janet K|2026 Chevrolet Colorado
Confirmed Sales Customer
1/8/2026
I knew what vehicle I wanted, drove it away ! Steve Lampman was great to work with.
Steven Lampman
1/9/2026
We appreciate your positive review about your recent experience with us! We can't wait to see you again, have a great day.
PERRY, MI
Brett C|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
1/1/2026
On time and very efficient service.
1/2/2026
We are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
OKEMOS, MI
Sheila L|2021 Chevrolet Colorado
Confirmed Service Customer
1/6/2026
As usual everyone at Graff was professional, friendly and very helpful. I have never had a bad experience in my 5 years dealing with them. Keep up the good work!
1/6/2026
Sheila, thank you for your kind review; we are happy to pass along your comments to the team here at Graff Chevrolet-Okemos, INC.! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
BATH, MI
Linda L|2019 Chevrolet Equinox
Confirmed Service Customer
1/6/2026
work was completed promptly and was well done!
1/6/2026
Linda, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!
HOLT, MI
David B|2025 Chevrolet Equinox EV
Confirmed Service Customer
1/6/2026
The service needed was to address the recall notice related to audible levels of the car for pedestrians, etc. Graff service department got me in on time and was finished with repair within the estimated time required. Staff was responsive to questions and sociable. Well done. Thank you.
1/6/2026
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We are always more than happy to assist you if anything else comes up. Take care!
HASLETT, MI
Michael O|2025 Chevrolet Equinox
Confirmed Service Customer
1/7/2026
Timely and easy to schedule
1/7/2026
We appreciate you taking the time to leave us this feedback. We sincerely value your business and look forward to your next visit!
EAST LANSING, MI
Thomas P|2023 Chevrolet Blazer
Confirmed Service Customer
1/8/2026
Professional and efficient Found and fixed my problem in one visit
1/9/2026
Thomas, thank you so much for your positive comments about Graff Chevrolet-Okemos, INC.! We are always more than happy to assist you if anything else comes up. Take care!
PERRY, MI
Marla C|2017 Chevrolet Equinox
Confirmed Service Customer
1/8/2026
As always, call me by name, very courteous and friendly - and then very thorough with my car. Thank you!
1/9/2026
Thank you so much for your positive comments about Graff Chevrolet-Okemos, INC.! We hope to be of service to you again in the future. Best wishes, Graff Chevrolet-Okemos, INC.
EAST LANSING, MI
Lanetta C|2024 Chevrolet Equinox
Confirmed Service Customer
1/9/2026
Always great service provided
1/9/2026
Lanetta, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Please don't hesitate to reach out to us if there's anything more we can do!
HASLETT, MI
Thomas P|2023 Chevrolet Blazer
Confirmed Service Customer
1/14/2026
Service was prompt And everything was completed and I was back on the road I would highly recommend Graff Service Department
1/14/2026
Thomas, It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
PERRY, MI
Richard J|2017 Chevrolet Colorado
Confirmed Service Customer
1/9/2026
Quick Service on my truck, no issues
1/9/2026
Richard, we're glad everything was completed quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
HASLETT, MI
Dennis R|2017 Chevrolet 1500 Silverado
Confirmed Service Customer
1/9/2026
Repairs were made in a timely fashion and truck runs great.
1/10/2026
We appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!
MASON, MI
Cynthia/robert C|2023 Chevrolet Silverado 1500
Confirmed Service Customer
1/10/2026
Pat Munson did a fantastic job servicing my vehicle in a timely manner!
1/10/2026
We're glad everything was completed quickly and to your satisfaction! We look forward to your next visit! Take care!
OKEMOS, MI
Raymond S|2026 Chevrolet Blazer
Confirmed Sales Customer
1/10/2026
Sales person was most helpful in my finding a new Blazer. He answered all questions and assisted me in understanding the operations of the car. I would highly recommend Steve to in friends looking for a Chevrolet.
Steven Lampman
1/11/2026
Thank you for your kind words and this wonderful review! We look forward to your next visit! Take care!
MASON, MI
Joseph C|2026 Chevrolet Trax
Confirmed Sales Customer
1/11/2026
Steve Lampman, our salesman was great! He very helpful in helping us choose the right car. We were able to test drive a variety of vehicles. He clearly explained each vehicles features which was very helpful. At no point did we feel pressured to make a purchase. We decided on a 2026 Chevy Traxx Activ. Steve guided us through the purchase process, making it very pleasant. Steve and the Graff team were very professional and friendly. I will recommend Graff and moreover Steve Lampman.
Steven Lampman
1/11/2026
Joseph, thank you for your kind review; we are happy to pass along your comments to the team here at Graff Chevrolet-Okemos, INC.! We sincerely value your business and look forward to your next visit!
LAINGSBURG, MI
John T|2011 Chevrolet Cruze
Confirmed Service Customer
1/11/2026
Brian is great.
1/11/2026
John, thanks for highlighting some of our staff who helped make this such a great experience! We look forward to your next visit! Take care!
EAST LANSING, MI
Delila R|2019 Chevrolet Traverse
Confirmed Service Customer
1/15/2026
Always get great service here.
1/16/2026
Delila, we are very happy we could provide you with a positive experience! We hope to be of service to you again in the future. Best wishes, Graff Chevrolet-Okemos, INC.
LANSING, MI
Amber F|2022 Chevrolet Trailblazer
Confirmed Service Customer
1/15/2026
The staff were all nice and my oil change was completed very quickly!
1/16/2026
Amber, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
HASLETT, MI
Shirley D|2024 Chevrolet Trax
Confirmed Service Customer
1/14/2026
I had interaction with the driver that picked up my car for a scheduled oil change. She is so personable and leaves my seat the way she found it. I did talk to the service tech who took my credit card information. Graff Chevy is a great community business partner and individuals from Graff Chevy seem happy there.
1/14/2026
Shirley, It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
LANSING, MI
Duane L|2023 Chevrolet Silverado 1500
Confirmed Service Customer
1/15/2026
Fast service
1/15/2026
We're glad everything was completed quickly and to your satisfaction! We look forward to your next visit! Take care!
JACKSON, MI
Kimberly O|2020 Chevrolet Blazer
Confirmed Service Customer
1/19/2026
👍🏼
1/19/2026
Kimberly, thank you for the wonderful star rating! If there is anything else that we may do for you, please do not hesitate to reach out!
LANSING, MI
Zach M|2020 Chevrolet Blazer
Confirmed Service Customer
1/15/2026
Fast and friendly
1/16/2026
Zach, we appreciate you taking the time to leave us this feedback. We sincerely value your business and look forward to your next visit!
OKEMOS, MI
James F|2025 Chevrolet Trax
Confirmed Service Customer
1/15/2026
It was a fast-and-easy 'first service' experience. I expected a printed status sheet on all systems like previous vehicles, with the completion of service but did not receive one Service man was in a hurry and left little-to-no time for questions. Its been close to one year and still have not been able to resolve the On Star difficulties. No one seems interested in resolving the issues. Overall, I'm quite happy with the vehicle.
1/15/2026
James, we apologize that you have not heard back from anyone at the dealership. A member of our staff will be reaching out to you shortly. We appreciate your business and look forward to speaking with you soon.
EAST LANSING, MI
Janet K|2026 Chevrolet Colorado
Confirmed Service Customer
1/16/2026
Everyone is so friendly and helpful! And not pushy!!!
1/16/2026
We're glad to hear you found our staff was so knowledgeable and helpful! We sincerely value your business and look forward to your next visit!
PERRY, MI
Kenneth L|2018 Chevrolet Equinox
Confirmed Service Customer
1/19/2026
The Graff Chevrolet Okemos team got my brakes done new rotors and pads in record time! Was more affordable than I anticipated. They treated my Equinox with care and got me in super quick! Service writing staff are second to none!
1/20/2026
Thanks! We always want to hear back from our clients, and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!
LANSING, MI
Thomas C|2021 Chevrolet Trailblazer
Confirmed Service Customer
1/20/2026
Graff did a very good job and completed the work when promised.
1/20/2026
Thomas, we're happy you found our staff to be so supportive during your experience here at Graff Chevrolet-Okemos, INC.. If you have any further questions, please give us a call. We're always happy to help!
EAST LANSING, MI